Proactiv Solution : Acne Treatment System

DON'T BUY IT!!!!!!!!!!!!!!!!! IT'S A SCAM!!!!!!

This review is long overdue for me. And very long. I apologize in advance but am hopeful that it will help anyone who is considering using this product. I started using this brand way back when it came out, over 10 years ago. This is when I was in my late teens and had what I now know to be mild acne. But you are so vain in your teens, you think your life is going to end. My mother got it for me after some celebrity on TV told her to and it worked. It did. But again, my acne was like a random pimple once ever 2-3 weeks. Nothing. Fast forward 10+ years, I have my first baby, my skin goes absolutely bonkers and I go from having beautiful clear skin that I took for granted to this face that I wanted to hide from everyone. It was a pretty desperate time for me. I have this new baby, I am stuck at home and I feel absolutely miserable and sorry for myself the majority of the days. My very first reaction was to go back to Proactive, because my memory of it was that it worked. I call and they tell me that what I used before wasn't available any longer and that I should try this suite of products. Sure, whatever, they are the experts right? I get it. And I get on their godforsaken re-occuring billing plan. At first, I didn't really have any emotions about the product. I do remember initially feeling that the new cleanser formulation was not very nice, I didn't like the residue it left on my face, it didn't lather as well' overall I just didn't like it as much as I remember liking it before. And my acne didn't get worse but it really didn't improve either so I was kind of like 'meh' on it. After about 2 weeks, my skin started getting extremely dry. Like cracking. Cracking skin on your face is not desirable if you ask me. Cracked, chapped, peeling and bleeding lips. The skin right under my eyes was turning scaley. I had to start using eyedrops for my eyes - they were so dry that I had trouble keeping them open for prolonged periods of time. At the urging of my husband, I finally went to the dermatologist because I never in a million years thought that it was due to the products I was using. In retrospect, that is silly that it wasn't obvious but it wasn't. The dermatologist recommended that I cease using all products for a week and see what would happen. Guys, I can tell you that within 1-2 days of not using Proactive nearly all of my symptoms went away. My skin just hated that stuff. I immediately called the company and explained what had happened and asked for a refund for the products I had been using, at least the most recent order and I cancelled my re-occuring billing. Or I thought I did. The person that I spoke with on the phone was so not helpful, I had to ask for a supervisor and then explain it to them all over again. The supervisor basically told me it was my fault for ordering the wrong product, that they would not return my money but they would cancel my billing. They were, hands down, the most anti-customer experience I have ever had with any company. Before I hung up, I told them that they could expect very bad reviews from me and there was little to no reaction. Lo and behold, the reoccurring billing was NOT cancelled, I had to call them AGAIN and tell them what happened. They told me I never cancelled it in the first place and if I wanted my money back from this latest shipment, I would have to ship it back to them at my own cost. WHAT?!! Only after me having a near breakdown on the phone did someone finally agree to just take it back without me having any out of pocket but I would still have to go through the hassle of shipping it back. Man - this is long. Sorry but it does get better. :) After that, I was bound an determined to bad mouth this company to anyone I could. I was so pissed! I remembered seeing reviews and came here. But after about 5 mins, I got side tracked and started looking for some product to help my still bad skin. There were lots of recommendations throughout but the one that stood out to me was one I had never heard of, called Ninja. What stood out to me was everyone kept talking about how awesome their customer service was. Given my latest experience, that is what I was looking for. So I called them and I am so so so happy I did. The reviews were not wrong - it is hands down the best customer service I have ever experienced and the products are killer. Within 2-3 weeks, my acne from the last 3 years was all but gone and they actually called me randomly to make sure that it was all going according to plan. What the what?! I had never expected that, I was stoked and had all but forgotten about Proactive. Until yesterday when my neighbor told me randomly that she had bought Proactive for her daughter. I was floored and realized that I never had posted that review of them and here you go - more people are getting sucked into their web. So Proactive - I told you I would tell people how you treated me and likely treat loads of other people from the looks of it. And here I am doing it! Don't use this product!! There are better ones out there!=

this is definitely a SCAM. my face had never looked so ugly my entire life. it is a money making scam they will clean your bank account send you to collection then ruin your credit

...but if you have extra $70, and if you really want to spend time to put that HELPLESS liquid and cream on your face, if you believe that your case might be different than others', and this crap will help you, go ahead and try it... I've never written any reviews on the products I was buying online b/c don't want to spend my time on that(or sometimes just b/c of laziness) But this time I could not stay quiet! I just want to WARN you so you DON'T MAKE THE SAME MISTAKE I MADE!!!! P.S. The customer service is RIDICULOUS!!! Impossible to return it and get refund

I was told to pay only $19.95 for the trial, and then they charged me 39.95 every month out of my credit card. once you sign up to use the product they will charge you every month, and you have call them to cancel the service yourself. I got charged twice + 19.95 =99.85 you can go see a dermatologist with that kinds of money. DO NOT BUY OR TRIAL waste time and money

This company makes a lot of money off "memberships" for acne medication. Beware of the the sneaky fine print before you buy from this company. It will take a long time to get your money back. How do you think they pay for all of their TV advertisements??

doesnt work makes it evn worse

Don't but this product from Proactive. If you want to try it. Get it with out signing up as a member.

This is not a review on the product, but on the billing system. Make sure you keep tract of when you receive your products and when you pay for each of them. They will come back 9, 10 months later and bill you again or request payment on shipments you never received. No way to prove you didn't receive a shipment they are saying you owe for that far back. I made several phone calls trying to clear this up and they do not budge. And if not paid (for shipments you never received) they will send you to collections. Will never use them again or recommend them ever

i would not recommend this product at all. the advertisement is bogus!