Proactiv Solution : Acne Treatment System

These guys are BIG CHEATERS!!!! The product didnt work for me and gave a very bad rash on my skin. i had to undergo another treatment with a dermatologist to get rid of the rash. i returned those products with my own expenses and asked for a refund, but never got it back. Infact they kept charging me more for 3 consecutive months. i ended up paying $120 for just ordering the stupid trial version. The customer service is terrible.they are a bunch of crap to deal with. i kept calling them everyday for 3 weeks asking them to cancel my membership and not to send me any more products, and they immediately charged my credit card for the next month too. they dont provide an option online for cancelling the account. once u give them the details of your credit card, you are booked for a hundred dollars. These LOSERS SUCK big time.

If you are like me who is simply just looking for a solution, well I was reading all the reviews on this site before finally decided to go and buy it 3 days ago. Got home tried it on in the morning, and straight away after the FIRST application my face started to tighten really bad already, I couldnt smile because it hurted, I couldnt even eat a Big Mac from McDonalds because I could hardly even open open my mouth. Went to bed and woke up the next day and went to the toilet to do the morning routine and I nearly had a heart attack when I looked at the mirror. It was red flaky itchy irritated and it was in all the areas where I applied Proactive the previous day. Huge patch of redness and I mean HUGE. I know it says that it is supposed to make you worse and breakout at first but damn it was too damn irritating and applying a moisturizer on doesnt even help. So i decided to give it up after 5 applications of twice a day on day 3. If you are thinking of buying this product then I urge you to reconsider, there is nothing me or anyone on here who can tell you whether to try it or not but be prepared to face the consequences of your actions. Good luck to everyone out there, I know I'll be giving this back and NEVER EVER EVER using it or recommending it to ANYONE EVER.

This stuff is awful. It dried my skin out so badly, barely cleared my acne. I didnt notice that they sign you up for a subscription so i ended up with 4 months of product total. Fair enough, they got me with the trick, so i called to cancel. They didnt cancell it and kept sending me product. I moved about 2 months later, canceled again and they still sent it to my old house and charged my moms card. Now she gets letters from a collection agency for a product that never worked, we didn't want, tried to cancel and continued to receive at the wrong address. and to make it worse every time we called to cancel they tried to pitch us the junk again, telling me my acne will never be cured unless i keep using the product. Seriously avoid these people and this product at all costs!

The product will not help you acne, as it claims. They will, however, be able to get much more money out of you then your thought you would be paying by changing quantity size and the frequency that they ship you items. DO NOT SIGN UP!!! THey will automatically charge your credit card every month!

At first i LOVED it! but i just used it for my very light acne! after the two months i had moderate acne:< DO NOT USE THIS PRODUCT! once you start it makes you face imune to it, so if you stop cause you don'y like it and try a different product its makes you BREAK OUT LIKE CRAZY! yes, it made my face clear at first but also makes it worse just when you think its to good to be true. Plus, its 60 dollars! for an ineffective product.

It's not worth it.

Please avoid to Order from this company. Products are very bad, just moisturiser, very very poor quality product and take money from your account without your consent and take payment for next order without informing you. If you return the product, you have to pay the return postage from your pocket and only refunds half. Need to involve the Bank to get money back. Planning to complaint to the UK governing bodies. AVOID AVOID PRO ACTIVE.

I use proactive for more then 1 month now, but it doesn't help with nothing, and my face is more dry. Shame for the price I'm not going to buy it again!

I had mild to moderate acne, really oily skin so started using proactive when I was 19 at first it seemed to work well I would not break out at all maybe an occasional pimple but nothing bad I used proactiv for almost 2 years then I started getting breakouts again, for 3 months this went on so I slowly backed away from proactiv from washing my face 2-3 times daily with it to Once every 2 days so I could try a different product, before I could try something new my acne came back with a vengeance after 3 months my face kept getting worse and worse I broke out worse than before I had tried proactiv, it was terrible, I thought about suicide at times, my acne was so bad it would interfere with my work, social life, and health, I know it was because of proactive. I am now trying a more natural way to deal with my acne and have changed my diet completely it has gotten better but I still have a long way to go. My advice to anyone thinking about proactiv is not to use it.

Unfortunately I'm writing of a bad experience with Proactiv + company and its bad billing practices and poor customer service. I want to start by saying I have been and on and off user of proactiv since it came out. I had never had any trouble with their products or their billing up until now, with their "new formula". Which is the same formula as the original proactiv with a different step 2. And it has fancier packaging. But does that warrant charging almost 100.00 a box??!! I think not. It a rip off. Highway robbery. The website does not explain billing clearly at all. I was told before getting into my recent "membership" that I would receive a starter kit for 19.95 plus free gift which I did receive and was correctly charged. However before I set the date for full size shipment I called and spoke to a rep just to confirm I would only be charged per box 33.95 which includes shipping and tax. So I was just billed on August 4, the Amount that rep said is be charged for 1 box. Now here we are 8 days later on 8/12, and I'm charged again 33.95 for the same box. My next box is not set up to be sent till second week in November. So of course thinking it must be an error I called. Spoke to a rude female rep who was very unclear and sounded yo me either new or not confident in her responses but argued like that was her job. And to boot all she said is read the terms online it says it there. Umm...excuse me first I'm calling you do that redirect me online. 2nd I did read it and have a very good understanding of the English language and it's written words so don't patronize me. 3rd I spoke with a rep to ask the questions and confirm. So if you folks don't give consistent answers and your website explains it in riddles. Then how do you as a company expect your customers to clearly see it as black and white. Because as it is now there are shady areas. I do not appreciate being swindled or over charged for a product and yes its excess to charge almost 100.00 a box when it used to be $39.95 A BOX. Not every 30 days a charge of that. Like it is now apparently. I canceled service immediately effective today. I'm so disappointed by this. Especially when you can go to a local mall and spend a ONE time time no strings attached payment of 55.00 and get a full size kit. Why on earth would any one knowingly sign up to pay almost 100.00 per one box??!!! Makes no sense. Bad business. Disgusted by this and by the misinformed reps. Each time you get a different answer. It's like they are programmed to say what they think the customer wants to hear. And where's the accountability?? Because I was told that's not their problem. It's mine.... and I know this will probably get taken down by the company. But that's OK social media can be a wonderful thing. So many ways to spread my personal experience where it won't be taken down!