Acne.org : Moisturizer with Licochalcone

I wish I could rate this with no stars. I am not happy about this change. My skin feels so oily and greasy like it can’t breathe. And my skin is starting to breakout as well with this new change. I have been using these products since 2012 and it has the only thing that has cleared my acne. Please go back to the other formula. Having changed some of the ingredients because the color was yellow is absolutely ridiculous. Now because others complained about the color of the product others have to suffer with breakouts because the formula isn’t the same. This product changed my life and the thought that my skin is going back to what it used to look like is devastating. Is the color really worth letting down your customers that depend on this product to have clear skin?!!!!!

I don’t know exactly what the difference is but I woke up in the morning after putting it on and I had a huge red patch under my eye, my whole face felt very dry, both eyes were puffy underneath to the point when leaned over I could actually see the bags underneath my eyes.  I never had anything happen like that with the yellow version. I may try it on my arm or a different spot to see what happens. 

I have been using these products for 10 years now and they are fabulous. Honestly nothing has compared. However the moisture seems to have got lighter and lighter over the years. The newest version is now fully white. I’m not keen on it, it feels clammy and I have started to breakout, which maybe be hormonal, but to be honest they look more like irritation spots, as they are more rash like. The yellow moisturiser went on like butter and gave my skin a subtle glow, which I rather liked. I agree with some of the others here. Why fix something that was not broken in the first place? Anyway I will continue to use the current one and just hope my face adjusts. However I do hope they eventually decide to bring the old formula back. 

Hi, I just wanted to say that I’ve been using the Cerve hydrating cleanser and acne.org benzoyl and the acne.org moisturizer for about 4 or 5 years and Ive been loving it I didn’t mind the yellow formula I actually love it until they change it to the white moisturizer. The new white moisturizer feels thick, milky and cakey on my skin and burns but then goes away plus in the morning when I wake up I run my hand gently around my face and it flakes the moisturizer off my face or I don’t know maybe dry skin but I think it’s the moisturizer because it’s white flakes and skin feels a lot more dry than before. Another thing that I developed on my face is a itchy inflamed dry patch on my right cheek.

I’m really disappointed with the new white moisturizer! Please bring back the yellow formula moisturizer!

The change in the formula of the moisturizer was a great choice. No more yellow tone on my skin. The new one blends in perfectly on my skin. Keep up the good work. All your products are great.

Thanks Dan for changing the formula.  I am loving this one.  Not sticky and thick as the old formula.  I will continue to subscribe with the treatment and glycolic acid lotion along with this.  Great job!

Best moisturizer I have tried. I use it with the regimen. It does not cause acne. It makes my skin glow. It works well under SPF (I use Cetaphil Dermacontrol SPF 30 on top of it). It fully absorbs in. It does not pill. I think it helps with post acne marks too by fading them with the licochalone. It also has antioxidants which I like. 

 

I really loved this lotion until the ingredient change this year. The prior version was amazing and I would have given it a 5/5, however the new version does not do nearly as good of a job moisturizing. Even after putting on several layers of the new version, my skin still feels dry. I really hope it goes back to the previous ingredients, as the yellow coloration didn't bother me in the slightest. 

I noticed the moisturizer was different. I thought maybe I got a weird batch and was frantically looking for info online, only to find out what happened in the reviews. It would've been a lot easier to try and adapt if the company had some transparency with it's customers, such as putting in pamphlets to explain the change, or at least writing an article online. I'm not sure if acne.org has a pr team.



At first I thought it burned but, I kept observing and kept using it and it's a fairly regular moisturizer, and still doesn't clog my pores, and there was no additional burning apart from that initial try, so it could've been mental. I noticed the slight difference in scent/color.



It's hard to say I wasn't attached to the old formula too. Technically speaking, the current moisturizer is still serving it's purpose from what I can tell.

Have been a customer for MORE THAN FOURTEEN years (since before the 2008 store revamp).  I know the products very well by now, as you'd imagine.  The second-to-last bottle of moisturizer I bought was milky in consistency.  This can't be explained by normal variations.  It was a broken emulsion or bad batch or something.  When I contacted customer service, they were obnoxious in their insistence that it was normal (again, talking to someone that's used the products since GWB was president).  And they wouldn't send out a replacement unless I paid to ship the defective bottle out (seems hostile to someone that's been a regular customer since before the store went live and has NEVER before made a payment, shipping, or product complaint).

Just reordered a new bottle and, despite being aware that there were formulation changes said to result in a lighter colored moisturizer, find that the new version isn't just lighter - it's dead white and doesn't even have the customary smell despite having identical ingredient lists.  It did not have any kind of tamper-proof seal upon arrival.  Just a box, some packing material, and a pump bottle.  No manifest, no Regimen documentation or resources.  No referral to the website.  Just a bottle filled with some sort of unrecognizable lotion that doesn't work the way I'm familiar with.  The bottle arrived with a broken pump that leaks valuable fluids every time it's used and I'm disgusted.  At one point, the moisturizer was probably the best thing Kern had going - it was CHEAP compared to competing products and of great quality.  Now, I'm looking at a $34 bottle of random lotion not up to standards IN ANY WAY, provided by an organization with BAD customer service, and thinking I'll just stick with the name brand stuff.  I'm feeling really betrayed, Daniel.