Acne.org : Moisturizer with Licochalcone (OLD)

The old formula for this lotion was absolutely perfect for my oily, sensitive skin. This new lotion is thick and heavy, my skin does not absorb it well.  I wake up with clogged pores on my forehead and cheeks now. I’m so disappointed and have had to start looking elsewhere for something that will work.  

Like so many here, I have had a terrible time with new formula.   It actually causes any breakout to get much much worse.  I still have some of the old yellow formula and I’ve tested them against each other.  The yellow formula actually gets rid of my breakouts even without the benzo peroxide it seems. I understand that only one ingredient changed, but my experience just isn’t lining up with that. :/

I first tried Acne.org in 2015 based on the glowing reviews I saw on YouTube and I definitely was not disappointed. It completely cleared my skin with no issues. I was on a limited budget back then so I tried to substitute this routine with similar products and while it somewhat kept my acne at bay, it wasn’t the same. I was able to repurchase in 2018 and got the cleanser, BP and Glycolic Acid minus the moisturizer (because I found one that I enjoyed). Progressively my skin got dry because while the moisturizer I was using up to that point helped control my oil, it wasn’t enough to keep it hydrated while using the Acne.org products so my skin was clear but dehydrated. I finally decided to get a travel size version of the Acne.org moisturizer in 2021 and OMG I was blown away! My skin was hydrated (but not too oily), my texture improved, it paired wonderfully with my sunscreen and wore amazingly under my makeup. My mom and sister even asked what I was using and I told them about the system, which they’ve started using. After testing the waters with the travel sized moisturizer, I decided to get the 8 oz bottle of this magic in a bottle and boy was I disappointed. The first thing I noticed was the difference in color and the texture, but I didn’t think much of it. When I put it on, it was the weirdest experience, it almost foamed up (for lack of a better word) while you applied it and took forever to absorb. I could just feel it sitting on my skin which I hated and even worse was, again, my skin became dehydrated. I examined the ingredients on this bottle along with the one I had before (the travel sized one) and while they were the same, the experiences were wildly different. This newer one was a lighter yellow color while the one I liked was a darker yellow color. The newer one was more of a gel formula and blended horribly while the one I liked was more of a lotion and blended beautifully. I only had a few more uses left out of the travel sized bottle so in a desperate plea, I contacted their customer service to see if I could get a bottle of the moisturizer I got a few weeks ago and was informed that sadly, the formula had changed. They seemed pretty dismissive to my request so I considered that a dead end. My next best option was looking for it on another website and bingo! I found a seller on Ebay with the formula I liked so I secured a bottle. I’ve been thoroughly enjoying it but sadly I’m running out. I placed an order for my sister which included the travel size glycolic acid and saw that the product is now white which means the formula changed again. I figured if the formula for the glycolic acid changed then the moisturizer did as well and it couldn’t possible be worse than what it is now. Boy was I wrong. The pale yellow moisturizer was bad but the white moisturizer is even worse! It’s the oiliest product I’ve probably ever used and my face burned when using it. If you have even remotely oily skin DO NOT PUT THIS ON YOUR FACE! I tried using just a bit and I’m grease ball. My makeup also looks horrible and I have to blot every hour. I’m also getting more breakouts than despite everything in my routine being the same (Acne.org cleanser, BP & Glycolic Acid (which is thankfully still yellow)so needless to say, irritated.

I appreciate your dedication to skincare, most of your products are amazing and has helped my acne tremendously but you “fixed” something that wasn’t broken when you changed the formula for the moisturizer. If you have any of moisturizers with the darker yellow color laying around, I would LOVE to take them off your hands. Or you can simply change the formula back. Even if no one else buys it, I definitely will cause it’s the best moisturizer I’ve ever used. Until then, the search continues on ebay. 

The most current version of this moisturizer is the best product I have ever used concerning moisturizers. Other consistently of the cream and how it absorbs into the skin is perfection. This will be the only moisturizer I use even if I am not using it with the other products from acne.org. If you have sensitive, dry skin, or just want to moisturize for the benefits this is what you need. A very positive experience! I hope that nothing about this moisturizer changes, I will literally use it the rest of my life!

I’ve used this regimen some years back and loved it, ran out and never repurchased. I decided to order it again because I loved it so much and two days after using it I had extreme dryness, itching, weeping all over my face, and swollen eyelids. Skipped the BP thinking that’s what it was and added loads of moisturizer little did I know that’s what cause all of my problems to begin with! I’ve never had dermatitis before, and was too embarrassed to go to a DR. because of how my face looked. I was miserable! Just in case anyone is having this problem I wanted to share what I did that helped literally overnight!

First make sure to wash your pillowcase and sheets after stopping the products, next OATMEAL MASK - literally just oats and water to make a paste and put it all over your face, feels amazing! Let it dry, I left mine on for about an hour. I did 2 times a day if I could. Rinse with warm water. Moisturize after.

For moisturizer I used BABY aveeno eczema moisturizer cream. I applied it with a very thick coat during the day if I was home, and reapplying if needed. And again a thick coat at night after washing my face. Works wonders!!!

Hopefully this helps and works for others that are going through the same thing because of this product.

For over six years I've been a loyal customer of Acne.org, I do appreciate the treatment and cleanser you guys make, it did solve my skin problems and helped maintain my skin at okay condition. But this moisturizer, allow me to be honest, has been a COMPLETE NIGHTMARE since the day I started it.

It creates dryness, redness and itchiness around eye area, neck and other sensitive part of skin. It gives me the wrong idea as I'm not applying enough so I'm having the dryness, by applying more, dryness will be gone, isn't it the purpose of moisturizer? After increasing the potion, what's worse, I'm starting to have eczema like symptoms! I went to see the a dermatologist in a big hospital, and was confirmed to have eczema based on the symptoms, I took pills and applied special treatment to soothe the symptoms.

Based on my trust in Acne.org built up from so many years, I never thought about the core cause being the moisturizer product. But after my eczema symptoms was gone, I started apply the moisturizer again, and guess what, right 2nd day, all the symptoms, the redness, the bloating, itchiness are coming back again! That's when I realized what a great role this moisturizer has played in this nightmare.

I read other customers' reviews and found I'm not the only one here, it seems to be a popular problem, and for the record, it surfaced quite a while ago. I am not blaming you guys for making mistakes, who doesn't, but hey, why are you not responding to it? Do you know the kinda of hell I've been through, I can't focus on life, on work, can't spend quality time with family and friends for what? For the fact you added in some synthetic ingredients to keep this moisturizer on the shelf for longer? 

I'm truly disappointed, and you are losing a once loyal customer. I wish people read this before hit 'buy' and make a sensible decision.