Proactiv Solution : Acne Treatment System

Bottom line, it takes like 2-3 to ship to you, then if you dont receive it, they wont expedite or rush you another one, you have to wait again for 2-3 weeks. So in not receiving my order and asking them to cancel my account and credit my account for the order I did NOT receive, they said they would send out this so called "affidavit" in order for them to issue my credit. Well I dont know if they are headquartered in SYBERIA, but the form itself takes 2-3 weeks for delivery (its a piece of paper for crying out loud). So called in after the time frame of NOT recieving my "affidavit" and the second rep said "there is nothing here that they ever issued it out" so she issues it out, wait another 2-3 weeks still not receiving it and call back and ask to speak to a MANAGER, well you can't speak to a manager, you can speak directly to billing, you have to tell them so they can write it down and NOT DO SH*T ABOUT IT. If they were accredited you'd see a BBB complaint!!!

i started to use this when i was 16 worked wonders it was the only thing that worked for me! i stoped using it and my face cleared up and stayed that way until i got pregnant so after i had the baby everything broke out again so i tried murad HATED IT! went back to proactive and my face cleared up almost over night!

dont buy it

Proactiv works better for some people rather than others, and can really dry up your skin.

Don't buy it. Maybe it works for some people, but it was just really disappointing for me. They have really good advertising though =]. It helps small acne, but in the long run it doesn't get totally rid of it. I'm trying different products now.

I started using the 3-steps, but now I only use the cleanser. The other products don't do much for me and are overpriced since I can get the same exact items from other brands. I'm 26 and have the same skin problems I did 10 years ago, so I've tried almost everything. It's not perfect, but I definitely notice that it helps. I also use it 1-2 times a week tops so I don't run into the problem it looks like many others have with my skin not responding well to it over time due to overuse. After 2-3 months of almost daily use, its effectiveness had surely faded. It was working SO well, it was disappointing when I discovered that was happening. But it's still the best product I've tried. Granted, I have atypical skin. It's dry and oily, sensitive to everything, and sporadically breaks out in unpredictable places. I also agree the company and customer service is among the sh*ttiest I have experienced, but still not the worst.

Proactiv signed me up for a renewal subscription without my consent. I ordered the smallest bottles of cleanser, and soon after received, and was billed for, the largest bottles. In contacting customer service they responded that the renewal subscription was listed in section 8 in the terms and conditions. You cannot place the order without agreeing to the terms and conditions. They also have not responded to my inquiry of getting a refund - of which I would need to pay S&H, so even if I return the product I am still losing a good amount of money in S&H both ways.

I ended up being in the best possible situation for receiving Proactiv+- a woman who works with my mom put an entire Proactiv+ kit on their work bulletin board for $80 (she paid $120 originally). She is 32 and after ordering Proactiv+ but before she actually recieved it, she did some research and decided to go with a different Rodan and Fields product line that she believed would be more age appropriate for her. But before she could cancel the order for Proactiv, they had already shipped it. So she ended up with an entire unopened 3 step kit with a whole box of dark spot corrector wipes and an unopened tube of the under eye brightener, and sold it to us. So I never had to personally deal with any of the issues other Proactiv users have had with the website, the company, the return process, etc. Probably the most amazing situation I could have possibly found myself in, seeing as I have been aware of this companys issues and the problems their customers have faced for years when it comes to prices, customer service, and all of that jazz, but I still have always wanted to try Proactiv, especially Proactiv+. I don't know if its because my issues are moreso with blackheads than pimples, and my skin is definitely combination, but my face has responded amazingly since switching over to Proactiv+. I can understand, though, how this skincare system would be incredibly irritating or ineffective for some people. This does NOT seem like an acne product line that can help a wide array of skin types and levels of acne. People buy it when they have extreme, chronic acne already and don't realize that slapping a bunch of treatments and chemicals on top of that cannot possibly end well. I wouldn't want to put these products on my face if my face was covered, and I mean COVERED, in blemishes. That sounds like a recipe for red, irritated, painful skin. I truly believe this product line works best for people with mild acne, and I believe that anyone who has anything worse than that should go to a dermatologist to discover different types of treatment before they drop almost $100 on an acne treatment that is only well-known because of the celebrities that have endorsed it for years. Do your research before spending your money on this product and if it ends up being the best choice for you, you should absolutely purchase it. Or hope that one day you end up in a situation like mine where you can get it with no strings attached :)

I gave it a try, when I make a first purchase it told me that I'm on 3months trial with 90supply Which I thought it was ok. First month, nothing happen. Second, I said to my self it could take time to see the results, my skin seem to be a bit lighter but the acne ? Still there. All of them! So this product was not working for me. Apart of dried my skin and Everytime I put moisturiser or anything on, it stings and burn. It's winter in Australia so I don't know If my skin will be sensitive to sun in summer time. The part where proactive makes my face look lighter is probably because it's very harsh and my skin just peeled off. It's not working !

If you have sensitive skin do not put this product on your face I had to rush to the emergency room because my face and eyes we're swollen after only using the product TWICE ! My doctor put me ok steroids so it could reduce the swelling and thank god my face is coming back normal