Proactiv Solution : Acne Treatment System

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Reviews
2.7
5960 Reviews
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Renewing Cleanser Active Ingredient: Benzoyl Peroxide (2.5%). Inactive Ingredients: Water (aqua), magnesium aluminum silicate, glyceryl stearate, PEG-100 stearate, sorbitol, dimethyl isosorbide, disodium PEG-12 dimethicone sulfosuccinate, tridecyl stearate, neopentyl glycol dicaprylate/dicaprate, polyethylene, cetyl esters, anthemis nobilis flower extract, sodium hyaluronate, sodium PCA, xanthan gum, tridecyl trimellitate, propylene glycol, Imidazolidinyl urea, methylparaben, propylparaben, fragrance (parfum). Revitalizing Toner Water (aqua), glycolic acid, hamamelis virginiana (witch hazel) extract, anthemis nobilis flower extract, rosa canina fruit extract, aloe barbadensis leaf juice, sodium PCA, panthenol, glycerin, propylene glycol, allantoin, polysorbate 20, hydroxyethylcellulose, sodium hydroxide, benzophenone-4, tetrasodium EDTA, imidazolidinyl urea, methylparaben, propylparaben, fragrance (parfum), blue 1 (CI 42090), yellow 5 (CI 19140). Repairing Treatment Active Ingredient: Benzoyl Peroxide (2.5%). Inactive Ingredients: Water (aqua), ethoxydiglycol, cyclotetrasiloxane, cyclopentasiloxane, cetearyl alcohol, propylene glycol, dimethicone, glyceryl stearate, PEG-100 stearate, panthenol, allantoin, xanthan gum, ceteareth-20, carbomer, triethanolamine, diazolidinyl urea, methylparaben, propylparaben, fragrance (parfum).

Items marked with red have tested a 3 or above (out of 5) in comedogenic (pore-clogging) testing.

The list of ingredients above is provided for informational purposes only. Always check the actual product label in your possession for the most accurate ingredient information due to product changes or upgrades that may not yet be reflected on our web site.

5
8.8%
4
20.9%
3
23.8%
2
21.7%
1
24.8%

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May 15, 2017
DO NOT BUY
I have only been a customer of proactive for a short period of time (a few months) and would like to say that the customer service and the product are horrific. Firstly the product made no change to my skin except left it dry, therefore in my experience the product does not work. However the main fault in this company is the terrible customer service. They sent me extra items that I didn't ask for costing £90!! I then got a very rude lady at the end of the telephone telling me to listen to what she had to say. I then had to pay postage to send the items back and they charge you postage for an item you don't want and don't give you that back either! Everything takes an incredible amount of time for them to process, this issue happened in March and only now in May am I getting my money back that they took without me knowing, no email, no call - nothing. Don't give them your credit card they will just take take take until you realize. Worst company I have ever dealt with
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April 4, 2017
Terrible customer service
I was first a proactiv customer 6 yrs ago. Customer service was impeccable then. I cancelled/deactivated my subscription in January to try a different charcoal product. I asked at that time to pay what I owed in full and I was told I did. I got a bill 3 months later. I called and the representative told me that I still owed an installment that they shipped late last year. I told her that I was told my bill was paid in full in January. The woman just kept repeating my balance owed and did not address my complaint. I finally gave up and decided to pay. I gave her my card number and she told me that was not a working card number and wanted a different card. I told her that was very much a working card number and she replied 'do you have a different card or....'. I just hung up. I emailed proactiv with the above complaint and they replied 'your account has been deactivated. This is your current balance. Please pay it when it's due.' SERIOUSLY. My account had been deactivated since January at which time I was told I'd paidy balance. TERRIBLE customer service
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June 12, 2011

Pros:

none

Cons:

-drying
-extremely rough
-redness
-HURTS TERRIBLY

when i use this i legit feel like im rubbing sand paper on my face. this wash hurts so much! it did nothing for my acne all it did was hurt me. after washing i put on the moisturizer and it stings. i absolutely hate proactive
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April 11, 2011

Pros:

- You can return the product if it doesn't work.

- To make it even more efficient, you can purchase a 120 day supply at Costco for $65. If it doesn't work, you can return it straight to Costco and not have to worry about return shipping.

- Customer service is A+. Any questions were patiently answered and cancelling the membership is super easy.

Cons:

- dried my skin out until it was flaky
- skin looked like it was burnt
- acne did not go away

I was finally convinced by all the commercials that I had to try Proactiv. I had high hopes but my skin just looked worse and worse. With Proactiv After using it I still had acne but my skin was now peeling. My husband at one point said it looked like my face had been burnt. That is never good. I called Proactiv and talked to a representative and was told that this was normal and to cut back on using it. I was also told to give it 6 - 8 weeks to see results. I followed the directions yet my skin still looked horrible. Thankfully, I was able to return it. Proactiv does work on some. My sister and a dear friend swear by it but it is not for everyone and obviously not for me!
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February 3, 2016
Unfortunately 0 stars is not an option here.
This product is a scam. It does not work at all and they will over bill you exponentially even after you cancel your account. If Drs. Rodan and Fields are real doctors, they should be utterly ashamed to have their names connected with this product and company. I am currently looking into legal actions against Proactiv Solutions and/or Guthy-Renker for their billing practices.
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January 21, 2010

Pros:

All steps are bought in one package

Cons:

Small bottles, not a lot for the $. Very expensive. Not very accessible (not sold in common drug stores).

This made my acne WORSE. It seems to work initially, but it made everything worse ultimately. It created CYSTIC acne. I've had acne since the age of 10. I'm 22. A couple times in my life I've had clear skin but it always comes back. So multiple times in my life I've re-visited proactiv, as I'm so easily swayed by their ads. I had never had cystic acne until I used proactiv, now my skin is a mixture of red pustule and nodules (the cystic kind). The benzoyl topical is nice, it's less pastey than the benzoyl peroxide you get at the drugstore. It's easy to put all over your face like a lotion, and it works at first but ultimately makes things worse. The sunscreen made my skin feel itchy and it burned. I do like the face wash and toner though. The sulfur mask isn't strong enough for me, I'd rather get C.O Bigelow sulfur mask.
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September 25, 2009

Pros:

none

Cons:

way too expensive for a product that doesn't work!

Made my face severely red like a sunburn and then it peeled my skin off my face! My girls used it for about 6 months before I tried it and it did nothing at all for them!! I would never recommend this product to anyone!!!
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June 29, 2011

Pros:

None

Cons:

Expensive piece of crap

It sucks...spent so much money and it did NOTHING for me.
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June 21, 2011

Pros:

NONE!!

Cons:

Too Pricey
Keep sending you their products even after you say you'll try only once meaning they take money from your credit card!
More breakouts.

Let me tell you of my "experience" with the AMAZING *snorts, yeah right* Proactive. I was like many of you, I suffer from Bad Acne and I always heard about the joys of Proactive and thought "Why Not? It worked for others so it might work for me" My mom bought it and my initial thought was 'I hit the jack pot! Now I'll never suffer from acne again!' WRONG!! My face was always irritated and I had even more excessive oily skin. I had acne ALL the time using it which caused alot more blemishes. Acne made me feel like I was the most ugly person in the world and I HATED to look on my face. I was horrible around boys due to it and I never had any self confidence. It hurt to see all the other girls with flawless skin and I was stuck with horrid skin. My hopes in this product was in vain. Clearsil worked alot better than Proactive ever had! I don't know about you guys but they kept on sending me their product even though my mom only wanted it for one use, BUNCH OF CROOKS AND LIARS! I would never recommend this to any one with bad acne, my friend uses it and it works for her, then again she never suffered from bad acne to begin with :/ Stay clear guys I beg you! :(
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May 27, 2011

Pros:

You sometimes get free gifts, but you sometimes have to pay to have them shipped so there not really free.

Cons:

Doesn't work.
Gets expensive.
They automatically try to bill you for new shipments if you don't contact them far enough in advance to cancel.

I used this product when my acne was at my worst in highschool. I was excited and pumped myself up that I was finally gonna have clear, beautiful skin. I noticed a difference after 2 weeks my skin looked clearer, smoother and I felt more confident. Then everything went down hill. My routine didn't change but my face got worse until after 2 1/2 months I quit wasting my money. It wasn't my makeup because I usually don't wear any so the product just didn't perform like it should have. Major let down. Please don't waste your money.
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