Acne.org : Moisturizer with Licochalcone (OLD)

This new thick white formula is so bad that it is making my clear skin breakout with rash all over my face. Please stop selling this product to customer. This is not the same Yellow moisturizer we used for years. This is so deplorable to have you change to a very bad moisturizer that is causing acne on my face. I am so disappointed. 

I wish I could rate this with no stars. I am not happy about this change. My skin feels so oily and greasy like it can’t breathe. And my skin is starting to breakout as well with this new change. I have been using these products since 2012 and it has the only thing that has cleared my acne. Please go back to the other formula. Having changed some of the ingredients because the color was yellow is absolutely ridiculous. Now because others complained about the color of the product others have to suffer with breakouts because the formula isn’t the same. This product changed my life and the thought that my skin is going back to what it used to look like is devastating. Is the color really worth letting down your customers that depend on this product to have clear skin?!!!!!

Hi, I just wanted to say that I’ve been using the Cerve hydrating cleanser and acne.org benzoyl and the acne.org moisturizer for about 4 or 5 years and Ive been loving it I didn’t mind the yellow formula I actually love it until they change it to the white moisturizer. The new white moisturizer feels thick, milky and cakey on my skin and burns but then goes away plus in the morning when I wake up I run my hand gently around my face and it flakes the moisturizer off my face or I don’t know maybe dry skin but I think it’s the moisturizer because it’s white flakes and skin feels a lot more dry than before. Another thing that I developed on my face is a itchy inflamed dry patch on my right cheek.

I’m really disappointed with the new white moisturizer! Please bring back the yellow formula moisturizer!

Have been a customer for MORE THAN FOURTEEN years (since before the 2008 store revamp).  I know the products very well by now, as you'd imagine.  The second-to-last bottle of moisturizer I bought was milky in consistency.  This can't be explained by normal variations.  It was a broken emulsion or bad batch or something.  When I contacted customer service, they were obnoxious in their insistence that it was normal (again, talking to someone that's used the products since GWB was president).  And they wouldn't send out a replacement unless I paid to ship the defective bottle out (seems hostile to someone that's been a regular customer since before the store went live and has NEVER before made a payment, shipping, or product complaint).

Just reordered a new bottle and, despite being aware that there were formulation changes said to result in a lighter colored moisturizer, find that the new version isn't just lighter - it's dead white and doesn't even have the customary smell despite having identical ingredient lists.  It did not have any kind of tamper-proof seal upon arrival.  Just a box, some packing material, and a pump bottle.  No manifest, no Regimen documentation or resources.  No referral to the website.  Just a bottle filled with some sort of unrecognizable lotion that doesn't work the way I'm familiar with.  The bottle arrived with a broken pump that leaks valuable fluids every time it's used and I'm disgusted.  At one point, the moisturizer was probably the best thing Kern had going - it was CHEAP compared to competing products and of great quality.  Now, I'm looking at a $34 bottle of random lotion not up to standards IN ANY WAY, provided by an organization with BAD customer service, and thinking I'll just stick with the name brand stuff.  I'm feeling really betrayed, Daniel.

Something has changed in the ingredients and I came to confirm on their site and now I’m sure it what has been giving me an allergic reaction of rash and itching on my face near my mouth and my neck. I’ve used the moisturizer since 2016 and as of recent I begin to have reactions and had no clue why. I stopped using everything for months and kept it basic with vanicream wash and moisturizer only. I went back to try the glycolic lotion, which I believe contain the same ingredients as the moisturizer and surely my face developed the same reaction within ours. Unfortunately, no more of the moisturizer or the glycolic lotion for me, had to trash it. That sucks bc it used to work so well. Also to note when this happens it takes time for my skin to heal and it’s quite annoying to need to care for my skin to return to its normal state when this happens. The rash gets really stained and drying. I hope it doesn’t take longer to care since I noticed it right away as the culprit instead of consistent use as I did before realizing the problem. 

Lately I've found that the moisturizer is drying out my skin, especially near my eyes, chin, and neck. I have extreme itchiness and flaking. I'm not sure if I'm suddenly allergic or if it's because of the formulation change that other reviewers are discussing. So many others have the same issue, so I can only assume it's the formulation change. 

I don't normally write reviews, but I too have recently been having eczema-like symptoms all of the sudden over the past several months, and I believe it's a result of this moisturizer. I have never experienced this before in my life. It is especially bad around my eyes and temples and on one side of my face near my cheek and jaw line. I don't know what else would be causing this as I don't use the BP (or any other product) near my eyes, only the moisturizer. The only other product that touches my face is cleanser. I don't use any makeup or any other products. I love Acne.org's cleanser, but I have been using CeraVe due it being cheaper. I usually order a bottle or two of Acne.org cleanser when I order BP and then use CeraVe when I run out. I have used Acne.org products for probably 10 or more years. By the way, I used to love the old moisturizer. I was extremely disappointed when the formula changed. I still don't understand why they haven't changed it back especially with so many poor reviews. Please change it back! Regardless, I have been using the reformulated moisturizer ever since until now after realizing it was causing eczema. I threw the rest away and will not be ordering again. I switched to CeraVe moisturizing cream. Dan, please address this as it's dragging the whole brand down and really reducing confidence in all of the products. I see review after review with similar issues and complaints with zero response from Dan or Acne.org.