Proactiv Solution : Acne Treatment System

Brand:
Reviews
2.7
7174 Reviews
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Renewing Cleanser Active Ingredient: Benzoyl Peroxide (2.5%). Inactive Ingredients: Water (aqua), magnesium aluminum silicate, glyceryl stearate, PEG-100 stearate, sorbitol, dimethyl isosorbide, disodium PEG-12 dimethicone sulfosuccinate, tridecyl stearate, neopentyl glycol dicaprylate/dicaprate, polyethylene, cetyl esters, anthemis nobilis flower extract, sodium hyaluronate, sodium PCA, xanthan gum, tridecyl trimellitate, propylene glycol, Imidazolidinyl urea, methylparaben, propylparaben, fragrance (parfum). Revitalizing Toner Water (aqua), glycolic acid, hamamelis virginiana (witch hazel) extract, anthemis nobilis flower extract, rosa canina fruit extract, aloe barbadensis leaf juice, sodium PCA, panthenol, glycerin, propylene glycol, allantoin, polysorbate 20, hydroxyethylcellulose, sodium hydroxide, benzophenone-4, tetrasodium EDTA, imidazolidinyl urea, methylparaben, propylparaben, fragrance (parfum), blue 1 (CI 42090), yellow 5 (CI 19140). Repairing Treatment Active Ingredient: Benzoyl Peroxide (2.5%). Inactive Ingredients: Water (aqua), ethoxydiglycol, cyclotetrasiloxane, cyclopentasiloxane, cetearyl alcohol, propylene glycol, dimethicone, glyceryl stearate, PEG-100 stearate, panthenol, allantoin, xanthan gum, ceteareth-20, carbomer, triethanolamine, diazolidinyl urea, methylparaben, propylparaben, fragrance (parfum).

Items marked with red have tested a 3 or above (out of 5) in comedogenic (pore-clogging) testing.

The list of ingredients above is provided for informational purposes only. Always check the actual product label in your possession for the most accurate ingredient information due to product changes or upgrades that may not yet be reflected on our web site.

5
9.9%
4
20.3%
3
23.7%
2
21.4%
1
24.7%

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December 30, 2006

Pros:

its good use. it works great, but the thing is you have to get it doesnt get rid of acne it helps u from developing and haveing breakouts but its well worth it

Cons:

pricy, and it takes a while

i got that 5 pack thingy, cuz i have both dry and oily face haha, but anyways, its really worth it, people who say it didnt work for them, either dindt get a right package, applied wrong,or it just doesnt work for them, proactiv doenst work for everyone. i mean it wasnt guarenteed 100% to stop acne annd breakouts, taht would be like a miracle to stop hormones haha, but it was to help stop acne formation n breakouts, so its really worth it, jsut give it time to work, mine started working on the first week,m i have mild acne that is annoying becuz it only grows on the nose area, and its red almost like rudulf, anyways i used it on the second day my nose that was like always red now isnt even red, it stopped my occasional break outs which is raelly good
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October 31, 2017
Buying product is a hassle - Avoid.
The product does well enough but they hire 3rd parties to distribute it - causing a floodgate of issues and frustration to the customer as you can see from the other reviews - and when there is an issue, attempt at resolve includes long hold times and uninformed and at times impatient customer service reps who assume they know your issue and interrupt to go on unnecessary tangents (which we know is true of most customer service experiences). Bottom line: the buying process is a hassle and there are other great acne products out there. My review stems from an outrageous experience with their Kiosk 3rd party, Zoom Systems and a malfunction of their machine. I order one product kit on 10-18-17, received one, and was charged for two. In the refund process, I was told that Proactiv - without notice - stopped giving refunds and assigned Zoom Systems to start doing all the refunds. I happened to be caught in that transition. I have reached out to what I found to be Proactiv customer care only to find they are also a 3rd party and after 22 minutes I finally got Proactiv's corporate address. Proactiv is not a scam as others are saying, but they over complicate the buying process in their quest to trap people into ongoing autoship options. It is a setup for an unhappy buying experience and hours on the phone with miserable call center staff.
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July 7, 2017
Not for me - their customer service is also horrible
I ordered a 30-day supply.... after 2 weeks, the product started to really dry my face out and make me break out even more. So I stopped using it. Then I weirdly received another package, much to my surprise. I was very busy that month and didn't get a chance to return the box, but thought I was just enrolled on another 30 day. So I was happy to take the hit because I couldn't get back to them earlier. Then I received a mail, saying my payment was overdue for a 90 day supply. I didn't event realise I was automatically enrolled to a 90 day supply, seeing as I never opened my box didn't get this notice... I tried to refund but their customer service was really unhelpful and completely understand its been 60 days after I received the box. They didn't email me to confirm my 90 days subscription... so I've had to grin and bear it - be carefull if you order any of their products.... I wouldn't recomend it because it includes so much more chemicals and dries your skin out... plus their customer service is dreadful.
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September 8, 2015
BAD NEVER BUY THIS SH*T
I had very little acne mostly clogged pores, So I wanted to get rid of that for more better skin. Little I knew I was getting into something I would never want to. After using this product just 2 days. I have millions of clogged pores all over my face, n itchy skin. Iam so frustrated and fed up. I learned from my mistake never again.
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July 20, 2015
dried my skin out
This product dried out my face and my skin started peeling around my mouth and nose. I eased onto using all the cleansers and it still irritated my face and all together made my breakouts worse
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May 19, 2015
Did somebody get any money back?
This product It's not working for many people. I wanna know what to do if it doesn't work on me either. They guaranty to refund your money but I haven't read any comment about it. I'm already disappointed because I paid for overnight shipment six days ago and I haven't gotten the product yet. When I called to see what's going on, proactive people were very rude and didn't help.
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May 3, 2015
Disappointing second go around
Hello! Writing this review to hopefully help someone in a similar situation. I purchased the 3 step kit at age 23 after remembering that I used it for 4-5 years in my teenage years and loved the results back then. Unfortunately, I believe that I am the case where it will not necessarily work the second time around (skin changes as you get older). I started using it and although it felt great, cleaned my skin, and even smelled great, I began getting the worst cystic acne I have ever had in my entire life. The reason why I went and purchased this kit in the first place was because I was having a lot more break outs than usual, but no cystic acne. When I used this, it got BAD, and is still bad a month later. I have stopped using it and am looking into other products that will hopefully work for my skin. Not only did I waste $75, but in my case- it made my skin much worse. Not to mention they won't stop calling and emailing me, even though I was very purposeful to not leave that information with the salesperson at the kiosk I purchased it from. I feel like this product CAN be good for some people, but it does not work for every type of acne like they make you think from the commercials.
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February 4, 2015
ehh
As a freshman in highschool, I had minimal breakouts. I used proactiv day and night and my skin never looked better. It made my skin brighter, more even, and clear. After a week and a half of treatment, it literally burned off my skin. I stopped the use of proactiv, suffering from peeling dry skin for nearly 6 months, all over my face. SO unappealing, SO itchy. After i stopped using this product, my skin also became oilier. do not reccomend twice a day use. do not use if you have even slightly sensitive skin. not a fan
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November 1, 2014
Extremely poor customer service and a mediocre product
This system had no effect on my acne, and I would never recommend it to anyone. Not only that, but when I attempted to cancel two customer service representatives hung up on me before learning why I called. When I was able to reach a third representative and cancel I was actually told "Well, that's your loss."
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October 15, 2014
Good product but TERRIBLE customer service.
Do not ever use Proactiv. They are crooks. I had called to cancel my order and was told that I didn't need to cancel my account, they would pause it and I could reactivate it any time. Then, unbeknownst to me, they send me a package I had never requested. When I called to complain, they expected me to send it back at my own cost. After demanding a return shipping label and never getting my refund (months later!), I called to demand my refund and was informed I would never get the shipping charge refunded. I NEVER ORDERED ANYTHING!! Don't ever do business with these thieves.
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