Proactiv Solution : Acne Treatment System

Problem #1: I used this product from the ages of 16-18. The product had worked great then and I got off of it when my skin became immune to it. I am now 22 and I just reordered it because my skin had become immune to a different product I have been using for the past couple years. I had ordered through the Proactiv website and they had a promo for free little goodies. I received the shipment about a week later and tried it a day after that. The product completely dried out my skin! I have never used any product that dried my skin out quite like this one. I attempted to the use the product 3 times. It took 4 days for my skin to recover between those uses. So I used the product for roughly 12 days. If you use the product in the 3 step recommended dose, the cleanser comes first, then the toner, and then the lotion. The lotion could not save my skin from the severe dryness caused by the cleanser. Problem #2: Recurring charges. The initial product cost around $35 with shipping and handling. After the attempted use the first month, I was adamant about not using this product again. A month later, I am hit with a $42 charge to my card. When I called their customer service, they had told me that they had shipped out another box and I can expect a $42 charge every month until I cancel the product and a new box of garbage skin care as well. I told them to cancel it and that I wanted a refund for the last box they had sent. They asked me around 20 questions as to why the product didn't work for me and even If I had to seek medical attention from the use of their product, as if many customers had to. I asked them how I would go about returning the product and receiving a refund. They told me that I had to pay out of pocket to return and that a return label would be sent to me in the next 7-10 business days. Looking at the weight of the box and dimensions, that's about $15 out-of-pocket just to receive $42 back ($27 outcome). She then told me to hold onto the first bottles I had received from last month for the next 30 days and told me that I could possibly receive a call from them asking me to return them to the company at my expense. If I receive no call, then just toss them in the garbage, a waste of $35 again. My only advice to you is being very careful around this predatory company because they will try to take advantage of every penny they can get out of you. I would recommend going for a product you can purchase in store and have the option of returning in store to avoid any issues you may have if this product doesn't seem to work for you.

I thought I would give Proactiv a try so ordered a pack, it actually made my skin a lot worse than anything else I've ever tried but not only that, after persevearing for 10 days I gave up. A month later £65 disappeared from my account, a few days after this I received another package which I did not want or ask for. I had read other reviews about being careful of the subscription- I carefully checked through the payment confirmation from my first order (I didn't receive one for the second 'supposed' order) but I couldn't find anywhere that I had signed up to any kind of subscription! Customer service (who were horrendous) told me that it was in very small print on the checkout page and had to walk me through the ordering process so they could point out to me exactly where it was. So this was totally unclear. I was furious- I sent the package back without even opening it (by special delivery as they take no responsibility for receiving it if it's not sent this way or by courier). I have so far waited over a week and still no refund, called the customer service number to which they said "it's not been processed yet, once we get it, we have to send it back to our warehouse abroad so could take a couple of weeks" - so still waiting, THIS COMPANY ARE CON ARTISTS, DO NOT BUY THEIR PRODUCTS. They don't work and you'"" have a nightmare trying to get out of a subscription you supposedly sign up to.. as for getting a refund.. well, I'll let you know when it finally arrives! :(

Proactiv will initially help to clear your skin (not a cure for acne by any means) but its effectiveness will decrease over time. If you look at the amount of money you pay (or are forced to pay) for proactiv it is actually a lot cheaper to go to a dermatologist and get an individualized treatment plan for your acne. I got tired of not seeing results and decided to go to a dermatologist. Too much to pay for proactiv for no results.

Waiste of money.through it away.money down the drain.no result at all TOTAL RIP OFF.want to give 0 star but its not allowing me any less than 1.

ordered it from [link removed] made bloody damn sure I choose the Single Shipment: $29.95 30-Day Supply option. They automatically enroll you in the monthly automatically charge your credit card and ship you monthly... I called and told them I am not stupid, I made sure I was I was ordering the one time, I even kept the screen captures from my order.. they deny it and said even though I picked the Single Shipment: $29.95 30-Day Supply option, on the side of the screen it said I would be shipped a new supply every 30 days and it was my fault that I didn't check it, even though I have screen captures. They already charged my credit card and will not refund my money until I send box back, which was left on my doorstep. What a ripoff, even though when I signed up and ordered it the first time, they have my email address, they never contacted me about the second shipment or when they were charging my credit card. Here is the thing, if they had contacted me maybe I would checked with my daughter and see if she wanted it and decided if we wanted to order, but the lying and deception is what really gets under my skin.

Este es un producto muy malo no lo compré yo lo hice por mucho tiempo y no mejoré en nada

Proactiv signed me up for a renewal subscription without my consent. I ordered the smallest bottles of cleanser, and soon after received, and was billed for, the largest bottles. In contacting customer service they responded that the renewal subscription was listed in section 8 in the terms and conditions. You cannot place the order without agreeing to the terms and conditions. They also have not responded to my inquiry of getting a refund - of which I would need to pay S&H, so even if I return the product I am still losing a good amount of money in S&H both ways.

I love Proactiv Solutions. I use the original system... not the newer Proactiv + system. I have Oily/Normal Combo skin, and I did experience some dryness when I first started using Proactiv. I found I had to back off a bit at first. Unless you're straight up super oily all over, I recommend easing into the Proactiv system. Start using it only at night for the first week or two. I also recommend using an oil free moisturizer once the Repairing Treatment dries. I like Proactiv's Green Tea Moisturizer for night and the Oil Free Moisturizer with SPF 15 for day.

I used this when a lovely relative noticed I had acne and decided that it would make a great christmas gift... They are obviously a lovely person. So, I tried it anyway, it is terrible. It just dried out my skin, made my face more inflamed, and basically bleached everything. I mean, I didn't pay this much to bleach my face.

I started this a couple of years ago when I decided prescription medication was no longer "for me". Long story behind that but maybe for another review. I really wanted something that would be effective, easy to use (not some huge skin care production that I would have to undertake every day) and reasonably priced. I had been hearing about Proactiv for some time, thanks to the TV and it being plastered around everywhere. And Katy Perry told me it worked so it had to right?! Ha ha. Well at first, I thought that I had found the motherlode. My skin cleared up for the most part, I found it easy to use and of course, the cost was ok as well. THEN the bomb dropped. Overnight, my skin exploded. I was in shock. I called them (Proactiv) to see what was up and their customer service people were clueless. It was like they were going off a script but had no real experience or knowledge of how the skin works. I would ask them questions like is there another product that I should try instead of what I am using now and they just repeated what they had said before, something along the lines of "It is a phase, it will get better". I hung up frustrated but what could I do? I did what they told me, got my next package the next month and just kept trucking. And watching my skin get worse. I was stuck because I was in this program and had the product and literally had no idea who to believe. I have to admit, I was *almost* tempted to go back to prescription because although the side effects nearly ruined my life, at least my skin was clearish. I think it was somewhere on these message boards I finally heard about Ninja Skincare and have been with them now for almost a year. The comparison is remarkable. Customer service is by far the most knowledgable acne people I have ever talked to, response time is amazingly fast and the product actually works - clearest I have been in forever. And pretty cheap. The only reason I think proactiv still has customers is because they have the big marketing budgets to lure people in with false advertising. The product is cheap and ineffective and they get you in these re-occuring billing schemes. Don't be fooled. Find something else that works first!