Proactiv Solution : Acne Treatment System

Brand:
Reviews
2.7
7174 Reviews
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Renewing Cleanser Active Ingredient: Benzoyl Peroxide (2.5%). Inactive Ingredients: Water (aqua), magnesium aluminum silicate, glyceryl stearate, PEG-100 stearate, sorbitol, dimethyl isosorbide, disodium PEG-12 dimethicone sulfosuccinate, tridecyl stearate, neopentyl glycol dicaprylate/dicaprate, polyethylene, cetyl esters, anthemis nobilis flower extract, sodium hyaluronate, sodium PCA, xanthan gum, tridecyl trimellitate, propylene glycol, Imidazolidinyl urea, methylparaben, propylparaben, fragrance (parfum). Revitalizing Toner Water (aqua), glycolic acid, hamamelis virginiana (witch hazel) extract, anthemis nobilis flower extract, rosa canina fruit extract, aloe barbadensis leaf juice, sodium PCA, panthenol, glycerin, propylene glycol, allantoin, polysorbate 20, hydroxyethylcellulose, sodium hydroxide, benzophenone-4, tetrasodium EDTA, imidazolidinyl urea, methylparaben, propylparaben, fragrance (parfum), blue 1 (CI 42090), yellow 5 (CI 19140). Repairing Treatment Active Ingredient: Benzoyl Peroxide (2.5%). Inactive Ingredients: Water (aqua), ethoxydiglycol, cyclotetrasiloxane, cyclopentasiloxane, cetearyl alcohol, propylene glycol, dimethicone, glyceryl stearate, PEG-100 stearate, panthenol, allantoin, xanthan gum, ceteareth-20, carbomer, triethanolamine, diazolidinyl urea, methylparaben, propylparaben, fragrance (parfum).

Items marked with red have tested a 3 or above (out of 5) in comedogenic (pore-clogging) testing.

The list of ingredients above is provided for informational purposes only. Always check the actual product label in your possession for the most accurate ingredient information due to product changes or upgrades that may not yet be reflected on our web site.

5
9.9%
4
20.3%
3
23.7%
2
21.4%
1
24.7%

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April 4, 2017
Terrible customer service
I was first a proactiv customer 6 yrs ago. Customer service was impeccable then. I cancelled/deactivated my subscription in January to try a different charcoal product. I asked at that time to pay what I owed in full and I was told I did. I got a bill 3 months later. I called and the representative told me that I still owed an installment that they shipped late last year. I told her that I was told my bill was paid in full in January. The woman just kept repeating my balance owed and did not address my complaint. I finally gave up and decided to pay. I gave her my card number and she told me that was not a working card number and wanted a different card. I told her that was very much a working card number and she replied 'do you have a different card or....'. I just hung up. I emailed proactiv with the above complaint and they replied 'your account has been deactivated. This is your current balance. Please pay it when it's due.' SERIOUSLY. My account had been deactivated since January at which time I was told I'd paidy balance. TERRIBLE customer service
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June 12, 2011

Pros:

none

Cons:

-drying
-extremely rough
-redness
-HURTS TERRIBLY

when i use this i legit feel like im rubbing sand paper on my face. this wash hurts so much! it did nothing for my acne all it did was hurt me. after washing i put on the moisturizer and it stings. i absolutely hate proactive
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April 11, 2011

Pros:

- You can return the product if it doesn't work.

- To make it even more efficient, you can purchase a 120 day supply at Costco for $65. If it doesn't work, you can return it straight to Costco and not have to worry about return shipping.

- Customer service is A+. Any questions were patiently answered and cancelling the membership is super easy.

Cons:

- dried my skin out until it was flaky
- skin looked like it was burnt
- acne did not go away

I was finally convinced by all the commercials that I had to try Proactiv. I had high hopes but my skin just looked worse and worse. With Proactiv After using it I still had acne but my skin was now peeling. My husband at one point said it looked like my face had been burnt. That is never good. I called Proactiv and talked to a representative and was told that this was normal and to cut back on using it. I was also told to give it 6 - 8 weeks to see results. I followed the directions yet my skin still looked horrible. Thankfully, I was able to return it. Proactiv does work on some. My sister and a dear friend swear by it but it is not for everyone and obviously not for me!
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March 18, 2011

Pros:

helps a little bit

Cons:

they just keep sending it and changing the price!
It doesn't work that well
It's pretty drying

I did notice a slight difference when I used this a while back but not any more than from a lot of stuff I've bought at the drugstore... It works to a point. I decided that since it didn't work well I would cancel and go back to using something cheaper and easier from the drugstore. They sent me out a few more packages and billed my credit card for even more than the original amount was! I tried to argue with them but just gave up so I used it but like I said, it wasn't great.
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February 3, 2016
Unfortunately 0 stars is not an option here.
This product is a scam. It does not work at all and they will over bill you exponentially even after you cancel your account. If Drs. Rodan and Fields are real doctors, they should be utterly ashamed to have their names connected with this product and company. I am currently looking into legal actions against Proactiv Solutions and/or Guthy-Renker for their billing practices.
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April 14, 2011

Pros:

after about a month of use, my skin started to clear up; not completely.

Cons:

customer service is beyond horrible

don't waste your time nor your money.
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January 21, 2010

Pros:

All steps are bought in one package

Cons:

Small bottles, not a lot for the $. Very expensive. Not very accessible (not sold in common drug stores).

This made my acne WORSE. It seems to work initially, but it made everything worse ultimately. It created CYSTIC acne. I've had acne since the age of 10. I'm 22. A couple times in my life I've had clear skin but it always comes back. So multiple times in my life I've re-visited proactiv, as I'm so easily swayed by their ads. I had never had cystic acne until I used proactiv, now my skin is a mixture of red pustule and nodules (the cystic kind). The benzoyl topical is nice, it's less pastey than the benzoyl peroxide you get at the drugstore. It's easy to put all over your face like a lotion, and it works at first but ultimately makes things worse. The sunscreen made my skin feel itchy and it burned. I do like the face wash and toner though. The sulfur mask isn't strong enough for me, I'd rather get C.O Bigelow sulfur mask.
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September 25, 2009

Pros:

none

Cons:

way too expensive for a product that doesn't work!

Made my face severely red like a sunburn and then it peeled my skin off my face! My girls used it for about 6 months before I tried it and it did nothing at all for them!! I would never recommend this product to anyone!!!
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September 7, 2009

Pros:

Proactiv works great!
I loveee it so much.

Cons:

You have to keep up with it use it every night or you will start breaking out into little spots again..

It works great, just keep up with it. It takes about a week and it should start clearing up.
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June 29, 2011

Pros:

None

Cons:

Expensive piece of crap

It sucks...spent so much money and it did NOTHING for me.
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