Proactiv Solution : Acne Treatment System

The Proactive doesn't work!!!! The truth is that the company is a big ASS lie!!!! The product makes your skin really dry, red and looks horribly!!! IT DOESN'T WORK!!!! Proactive has the worst customer service department I have ever had the displeasure of working with. They took my credit card information and after 5 months I found out that they sent me just 2 kit products and they charged me almost 400$!!!!!!!!! for nothing. After I called them and I found out that the products actually do not costs as mush as it is on commercial or on their website but cost way more much! If they're telling you that the kit with products costs 35-40$ is a totally LIE!!! After they charged me 400$ they told me that one kit with 3 products costs 130$!!!!!! The representatives were horrible, rude, and didn't give me the information I needed to clear the account. They are just liars. Proactive is a complete rip off and horrendously managed to boot. Don't waste your money. Horrible product, horrible customer service EVER, rude and aggressive!!!! DO NOT WASTE YOUR MONEY!!!!!!!!! I won't give this horrible company no star for review!

I have had acne problems since I was about 13. I am now 24 and still fighting acne. I had used nearly every steamlined acne fighting cleansers, etc and nothing worked. I began using Proactiv when I was 18 and it worked really well. My skin has never been completely clear, but this was the clearest it had ever been. After using it for about 2 years I decided I might not need to use such a 'harsh' product to fight (what I hoped) teenage acne. Big mistake. I began using an expensive Clinque 3-step regime and after about 3 months my acne returned worse than ever. As anyone with acne knows, this was a horrible time for me and I went on acne medication and back on Proactiv to try and clear it up. I was not sure what helped - the medication or Proactive - but in a couple of months my skin was relatively clear again. Stupidly enough about 7 months ago I stopped using Proactiv again after people told me how harsh it was for your skin. So I tried Dermalogica. Not to bag out Dermologica because I think their products work really well for a lot of people, but not for me. My acne came back quite severly. I wanted to give the Dermalogica a good run before returning to Proactiv, but after 6 months of no change I have now recently started back on Proactiv and can see results after 3 weeks. Bottom line is - everyones skin is different. I now know that my skin is extremely acne prone and Proactiv works for me so I will continue using it. It is a harsh product so if you do have sensitive skin then try something else. Tips - only use the repairing lotion at night and use a mild moisturisor in the day. No need to get ALL the Proactiv products - waste of money. Just as long as you have the essentials and then use a moisturisor that works for you. Don't 'scrub' your face with the cleanser - just gently cleanse and only for about a minute. Use the mask as a stop treatment overnight - it will draw out the existing pimple quickly.

DON'T BUY IT. apart from the fact that this product is overpriced and doesn't work, their customer service tried ripping me off $72! I had to call several times and they claimed they "never received my package" when in the end they did! Horribly bad customer service

I used Proactiv last time about 5 years ago and still am paying the price--my skin got so dry that I developed wrinkles when I was 19! And the worst think about it, I could fill my wrinkles. Yeah, fill' em. That was killing me, so to deal with that I used heavier moisturizers, and that made me brake out even more. Pretty much any cream makes me brake out. Just imaging, having very oily skin, so you dry it so much, that you have to put some fat creams, which make it only more oily... How I deal with my face now? Not touching it my hands, because they always oily no matter how good you wash them. Also good sleep + lots of water. And washing face with black tea. Of course, I do regular fruit masks as well. And that helps very much. I just have to use some light lotion at night. I hope it will help.

This product is awful. You stop using it for a day and your skin begins to break out worse than before you used the product. They tell you it's only $29.95 and in reality they send you one kit that turns out to be over $100. It is so not worth buying at all! It is not affordable at all!

seriously this product shouldnt even be sold it is absolutely the worst thing i have ever used for my face i used it for like 2 months and ive never seen my skin worse , knw im on medication , acne really does lower my self esteem especially coz im a teenager it has a masive efect on daily life.

it cleans your face good and makes zits go away quick but i dont feel like it prevents them

I ordered a trial kit, paid for it, received it, and have been using it for a couple months. My skin looks great and I want to keep using it. However, Proactiv has charged my account $19.95 three times and shipped two kits (a third might be on its way). I assumed auto ship was on, called customer service to remove it, and had a terrible experience with their customer service. The woman (Bonnie?) gave me attitude and I ended up totally cancelling my account/membership. The company snuck in some sort of extra charges or extra shipments of the product that I did not authorize or order. Although the product worked very well and I wanted to continue using it, this experience has totally made me want to disassociate myself from the company. I will not be recreating the account and I will spread the word about their poor business practices. I guess they needed my extra money to pay their irrelevant celebrities to lie about using Proactiv.

This company is not upfront about their prices. I was charged the initial $30.00 for a one month supply. I was fine with that. When I ran out, I purchased more at $ 40. I was not aware that more was being shipped out so I got charged again. Today, I got a bill for $127. The representative told me what I paid for was an installment! I didn't know that it cost so much and thought I was paid up. Skin care should be so expensive that you have to pay in installments. On top up that, It hurts. the cleanser is so abrasive that It feels like your face is on fire once you apply the acidic toner. While it did clear up my breakups, there has got to be something else that will do the same. I cancelled my membership today and will NEVER have any more dealingds with this company. They Ought to ashamed.

EyI first started using Proactive when it first ameo on the scene. Nothing else worked Proactiv did .... back then. Now they've watered it down and it does NOTHING for my face. Imagine my disappointment. Outta $60 and still have the same problem. Neutrogena Rapid Cleanse surpasses Proactive's promises as far as the cleanser goes. Plus it's only $9 at any drug store. However Proactive does have other products that are excellent in conjunction w/ other cleansers