Proactiv Solution : Acne Treatment System

at first, this system seemed great! the first night i used it i woke up the next morning and it had already started to clear up. as i continued to use it over the month, it got much MUCH worse. i have never been broken out as much as i am now and am still trying to find the "miracle" product that works for me!

Proactiv is a scam! I ordered this product and then, after seeing additional research, decided it was not for me. I called them and they told me I "could not cancel the order" and "this is how our system works"... Sounds a bit borderline-legal to me... As I tried to cancel, the customer service rep (who was not very nice) tried to convince me I was wrong and started to ask me all kinds of questions about my skin and how I could get my money back within 60 days, etc, but I know by that time I'd have 3 more shipments charged to me. I said nothing and she kept persisting. I'm really upset that their service is so terrible and that they are such a scam!

I used Proactiv during the summer after grade 8, and my mild acne cleared right up by the time grade 9 started, so about 2 months. I stopped using it since I thought there was no need to keep using it since my acne was all gone. Well, I was wrong. 2 months later, I start getting acne again, this time 5 times worse than it was before Proactiv. I'm still struggling with acne, and I'm now in the 10th grade. I can't seem to get rid of it. So if you are willing to pay for this expensive product and use it for basically the rest of your life, you can use it. But as for using it just until your acne clears up, I do not recommend it at all!!! Also, I found it really irritated my skin. It burned a lot and made it red. So it does work, but, only for a short period of time.

I had a similar issue with cancelling the automatic renewal over the phone. I didn't even realize that they auto renew until my sister in-law warned me. When my credit card bill came, I thought I better call and make sure. The product was not working for me. It gave me a rash and a major SHINE on my face in the afternoon, a few hours after using the shut. I don't have that much acne so I probably didn't really need pro-acne to begin with. That being said, if you try and cancel your pro-acne 'subscription", You might want to simply say 'I use something else now." If you mention any adverse reactions they will transfer/redirect you to a brand new CSR to re-explain as to why you don't want to continue to be billed FOREVER AND EVER. Here's what happened to me when I called to cancel... I feel I was a lucky one here.. First call - transferred 3 times while being questioned as to reason for cancellation and finally got a voice mail. Second call - phone disconnected right after I said "please cancel the automatic renewal." Third call - Actually got the same rep as call #2. I told him that he and I just got disconnected and tried to make it clear that all I wanted to do was cancel and he said that my "subscription" would be cancelled in 24 hours and that I would receive an email confirming the cancellation within 24 hours' which has not come in yet after 26 hours.

I decided to try ProActive in the beginning of the year, so I ordered a kit. After that first one I noticed that it didnt work, but they sent me a second one without me asking for it about a month later. Not only that, but they took my money from my account without my authorization. About 2 months after, I called to tell them I wanted to cancel & I wanted them to stop sending me kits without my saying so. So the guy I spoke to told me not to worry about the 60 day thing because of my situation & because I didnt know that they automatically did that. I told him I would send the two kits back that day in the post office, and he said I would get a full refund as soon as they received my shipment. I did everything the way he told me to do it when sending it back. I asked him how long before I would see the refund, and he said to check sometime in November. Its the end of November now and I haven't received anything back, so I called them only to find out that they wont give me back my refund! If I had known this, I wouldn't have gone out of my way to send it back!! I did everything that guy told me to do & paid for shipping it back, and this lady at ProActive even acknowledged over the phone that they got my two kits back but wont give me back my refund !! Now that I know these people are so incompetent... liars, unprofessional, and dont care about what they tell their customers,... I wont refer anyone to them. I will make sure to make them look as bad as I can so that no one has to lose their money the way I did. I had told a couple of friends of mine about it and they were going to order from them. I made sure to send them a text about this problem before they fell into the same hole. Now I've lost almost $200 because of them.

didnt work, i used it for 3 months (as told to by instructions) and i actually got WORSE acne!! it was a total rip off and completely over priced! this stuff is COMPLETE bogus!

I used it in JR High and it worked for a while, so I gave it another try. They said it would clear you up in 3 weeks all it did in three weeks was made my face look worse instead of small white heads I now have big white heads and more black heads then ever! I have never broken out this bad in my life!! After getting my first shipment I canceled my membership and yet they are still hitting my credit card for $30 a month!!! This stuff is the biggest scam ever do not use it! you would be better off using soap and water then this crap!

I was 13 when i used this product i was so happy when it was coming in the mail but when i started to use it it didnt help really it cleared a couple of my zits but not really . Then after i stopped my face got extremly dry and my acne got worse then ever i had to go to the doctor to get a special lotion which cost my parents $90.00 which im still paying off by the way. Then i was pissed i called them and complaned and told them to make sure they never sent proacitv to me ever again. they said ok and hung up. About a month later i came home form school to find a big box of proactiv on my porch. i want inside look in the box to find a recipt for $74.25 i started to cry because that was on my moms credit card and she would be so mad . i told her what happened she got sora mad and paid to ship it back i never got anything else from them after my dad went to complain . PROACTIV I HATE YOU SO MUCH

they will tell you they will send you 3 mini sample for free but you will receive notice from collection agency that you owe from pro active!!

proactiv blows. don't waste your time or your money. it's almost impossible to cancel, and if you send the products back within the 60 day trial, they're going to tell you they never received it. i fought it and got my money back but it took about 3 months of work to get it. it destroyed my skin and took forever to heal. it deserves zero on the rating scale!