Proactiv Solution : Acne Treatment System

Ok, to start this off, this is not a review on the product itself, but a review on the online ordering for their xout product and the hassal I have gone through for the past 4 months. I ordered 2 bottles of xout for my daughter's in September 2016. The product was on sale for $10 per bottle which was great! So I placed my order, paid IN FULL and was done. Easy peezy! So I was shocked to see not even a month later my bank account was charged almost $50. So I called and was told that I was signed up for a recurring monthly order that I myself did not sign up for! I just wanted the 2 bottles I ordered. They informed me that more products had already been shipped but that since I did not want to receive monthly packages, they would cancel the order, cancel the monthly products and refund my money and I would owe them nothing as long as I sent the product back when it arrived, which I gladly did and my account was refunded. So all is well and everyone is happy right? Nope! Now I am receiving a bill for $17 and some change for my original order back in September for shipping and handling! I was just told in October that I did not owe them any money and everything was good to go. This is insane! I paid for that product and the shipping and handling in full at the time of purchase. I am extremely unhappy with this company and how every time I turn around I'm either being signed up for something without my knowledge or I am being charged for services that I already paid for. I will never order online from this company again and I would suggest to others to be very careful while ordering and to be prepared to be on the phone a lot trying to figure it all out.

YOU PEOPLE ARE DOING A GREAT JOB!! IF ONLY I HAD CHECKED THIS WEBSITE FIRST I WOULD NOT HAVE BOUGHT PROACTIVE. MY SISTER-IN-LAW JUST TOLD ME ABOUT IT. I WILL SHARE WITH MY FACEBOOK FRIENDS AND FAMILY SO THEY WILL NOT FALL INTO A SCAM. I WAS JUST SCAMMED A THIRD TIME FOR SOMETHING THAT IS NO GOOD AND I DID NOT PURCHASE. $100.00 JUST GONE DOWN THE DRAIN.

Do not buy!!!! I now use Epiduo (in addition to birth control that controls hormones) and it has given me my confidence back. I have heard many many other horror stories that are similar to mine. My mom tried to convince me for 3 years that it would get better and it never did, and then I went to several doctors. If your acne is as bad as mine, dont use. It actually worked for a period of time for my mom but she has mild acne and after a longer use, her body had become immune to it.

Hate it! Sorry guys if you bought it. they paid me to do the commercial. :/

BEWARE, people are being PAID to write positive reviews about this product. just as the TV ads.

- it doesnt work -i buy mine from the little stand-vendor things inside malls, i live in Toronto, ON and many malls sell it. $60.00 for a full 4 piece set, 120ml bottles. - IF YOU CAN FIND ONE OF THESE STANDS TO BUY FROM, DO THIS. NO ANNOYING CONTRACTS OR UNEXPECTED CHARGES / CANCELLATION ISSUES. - but do not buy it otherwise. Youd have to have tree bark for skin for this not to severley burn it.

I tried this product once when I was 13 and used it for a month and a half... that's how long the bottles lasted. By the end of the treatment, my face was so broken out, red, irritated, dry and flaky. Ever since then I have suffered from 15+ zits on my face a week. I have tried everything from Purpose, to Clinique, to Neutrogena, Clean and Clear, Dove, Aveeno pads and foam wash. I have seriously tried everything and nothing is working. I'm almost 20 years old and this battle began at 12...

I started using this cause I had somewhat bad acne, nothin crazy..now everythime my skin looks clear I can feel a new cystic like zit coming up on sides of my face I never had zits before and they hurt...and I cant get rid of them for weeks. My skin looks blotching since using it (i have sensitive skin). i have tried so many other products and how long should you have to wait to have clear skin??? its been a year...im dumping this product

This proactive does not need to be rated like this on TV. All my life I have been using over-the-counter products which always worked great. Two weeks after I started using Proactive my acne broke out.....never have i seen my face so bumpy; (I did follow all the instructions) Before i know it, there was another order at my door and my account was charged. Real sneaky, real crap. BUYERS BEWARE!

I used proactive many years ago and had terrible experiences with their shady business practices, as well as their outdated methods, and lack of sophistication in resolving customer dissatisfaction. Many times I had called to cancel any further shipments (since you know they automatically send you tons of the product whether you need another shipment or not), and they would still bill my card and sometimes not even ship me the product. It became such a hassle I decided that I was done ordering from them. The product was fine, but the customer service was enough to send me in the opposite direction. Having recently moved to a new area my skin has changed, and I had just received a flyer in the mail for a special $14.95 for the whole system with free shipping, and you could send a check. I thought, uhoh, this is a great offer, and at least I have the peace of mind that if I send a check they cannot continue to charge money to a credit card. Even though my senses said DO NOT order from them. They are a company with no financial integrity... I sent the check in anyway to place the order. This was in January and I still have not received my order. (2 months later) I want to make it VERY clear that they had already cashed my check 3 days after I had mailed the check. I tried calling multiple people through customer service and well after being passed around to at least 5 people, including "managers". All Promised that someone would research this issue of the "lost check", and being told that someone would call me back. (which no body ever did). I was also told that there is no way to track check payments, and that they are sure that one day soon I will get a check reimbursed to me because Proactiv would never just keep somebody's money. I just laughed at that because if they couldn't ship me my product properly, how would they ever send me a check?. Ridiculous. Anyhow they basically told me that if I want to resolve this that ME, the CUSTOMER, who has already paid for a product I have not received, needs to do my own leg work. I need to get copies of the check, fax it in and hope that it gets resolved. I asked for the phone number to the billing department since I already have the check image on my online banking and I can email them or give all of the necessary information. To that I was told that there is NOT a phone number to call the billing department. What a fraud! I am not mad at the phone rep. as he is trained how to evade actually helping the customer get their money back. To me, it is NOT about the money, as I really don't care very much about $15. However it is simply the principle of the matter that you cannot deal straight with a company as disorganized as this one.