Proactiv Solution : Acne Treatment System

It works, and it works well

Please avoid to Order from this company. Products are very bad, just moisturiser, very very poor quality product and take money from your account without your consent and take payment for next order without informing you. If you return the product, you have to pay the return postage from your pocket and only refunds half. Need to involve the Bank to get money back. Planning to complaint to the UK governing bodies. AVOID AVOID PRO ACTIVE.

I have been battling with moderate acne since I was 15. Last 2007, I discovered Proactiv and I can say that this product has helped me achieve the clear skin I have always wanted. I tried switching to ProactivPlus but I have discovered that I don't react well with Salycylic Acid so I went back to using the Original and for ten years now, it is still my go-to product. It has become a part of my daily regimen. It feels good on the skin and I have no issues applying make up on top of it. I also used Proactiv while I was pregnant with my second and I had the best skin compared to my first (Proactiv and pregnancy hormones - the perfect combination 😁). For those who are keen to give this product a try, please do not give up on the first few months. My face turned red and peeled off on the first few weeks, but I persevered. The acne did not just disappear instantly and about three months after using, my face cleared up. I have recently read Dr. Dubrow's book The Acne Cure and it actually makes sense that Proactiv contains the products that is needed to get rid of acne - Glycolic Acid (Step 2) and BP (Step 1 & 3). To those who took their time to read this, I wish you all the best. Thank you Dr. Rodan & Dr. Fields! Proactiv Forever!

I use proactive for more then 1 month now, but it doesn't help with nothing, and my face is more dry. Shame for the price I'm not going to buy it again!

I had mild to moderate acne, really oily skin so started using proactive when I was 19 at first it seemed to work well I would not break out at all maybe an occasional pimple but nothing bad I used proactiv for almost 2 years then I started getting breakouts again, for 3 months this went on so I slowly backed away from proactiv from washing my face 2-3 times daily with it to Once every 2 days so I could try a different product, before I could try something new my acne came back with a vengeance after 3 months my face kept getting worse and worse I broke out worse than before I had tried proactiv, it was terrible, I thought about suicide at times, my acne was so bad it would interfere with my work, social life, and health, I know it was because of proactive. I am now trying a more natural way to deal with my acne and have changed my diet completely it has gotten better but I still have a long way to go. My advice to anyone thinking about proactiv is not to use it.

Unfortunately I'm writing of a bad experience with Proactiv + company and its bad billing practices and poor customer service. I want to start by saying I have been and on and off user of proactiv since it came out. I had never had any trouble with their products or their billing up until now, with their "new formula". Which is the same formula as the original proactiv with a different step 2. And it has fancier packaging. But does that warrant charging almost 100.00 a box??!! I think not. It a rip off. Highway robbery. The website does not explain billing clearly at all. I was told before getting into my recent "membership" that I would receive a starter kit for 19.95 plus free gift which I did receive and was correctly charged. However before I set the date for full size shipment I called and spoke to a rep just to confirm I would only be charged per box 33.95 which includes shipping and tax. So I was just billed on August 4, the Amount that rep said is be charged for 1 box. Now here we are 8 days later on 8/12, and I'm charged again 33.95 for the same box. My next box is not set up to be sent till second week in November. So of course thinking it must be an error I called. Spoke to a rude female rep who was very unclear and sounded yo me either new or not confident in her responses but argued like that was her job. And to boot all she said is read the terms online it says it there. Umm...excuse me first I'm calling you do that redirect me online. 2nd I did read it and have a very good understanding of the English language and it's written words so don't patronize me. 3rd I spoke with a rep to ask the questions and confirm. So if you folks don't give consistent answers and your website explains it in riddles. Then how do you as a company expect your customers to clearly see it as black and white. Because as it is now there are shady areas. I do not appreciate being swindled or over charged for a product and yes its excess to charge almost 100.00 a box when it used to be $39.95 A BOX. Not every 30 days a charge of that. Like it is now apparently. I canceled service immediately effective today. I'm so disappointed by this. Especially when you can go to a local mall and spend a ONE time time no strings attached payment of 55.00 and get a full size kit. Why on earth would any one knowingly sign up to pay almost 100.00 per one box??!!! Makes no sense. Bad business. Disgusted by this and by the misinformed reps. Each time you get a different answer. It's like they are programmed to say what they think the customer wants to hear. And where's the accountability?? Because I was told that's not their problem. It's mine.... and I know this will probably get taken down by the company. But that's OK social media can be a wonderful thing. So many ways to spread my personal experience where it won't be taken down!

I called to cancel my Proactiv 2 months ago, but continued to get $43 charges for the past 2 months. That's when they told me that I was on a 90 day recurring cycle and it had to run its course! What?! This doesn't make any sense! Stop sending your overpriced products and stop billing my credit card! Where did this 90 day supply wording come from? I wanted to see if the product was worth it with a one time purchase, which it was not, so I cancelled.

Worst decision I have ever made in my life. My acne wasn't bad before I just had some blackheads on my nose and some acne scars. I decided to try it out to have better skin but this made my skin worse!!!! I got a rash from using this!! Ever since May of this year I've been trying to get rid the pimples it's given me. I feel so embarrassed to even go out because of how much acne I have. Please don't buy this save your money on something better like food.

I got proactiv when I was a teenager and I will admit for the first 1-2 years it worked really well. My acne decreased significantly and I rarely got acne breakouts. However, after those 1-2 years it stopped working completely so I stopped making my mom pay for it every 2 months. I did notice it prevented the process of my hyper pigmentation to heal and fade away. Now that I've stopped proactiv my red marks don't last near as long as they used to! I wouldn't recommend this product because it's expensive and most likely won't work for severe acne cases. Also I noticed that the people in the commercials never had any sort of scarring, which I found kind of weird because you'd think at least ONE of them would.

Unfortunately Drs Rodan & Fields have concentrated in how to get to people's credit cards rather than trying to resolve acne. They are masters in running a successful business, once they get your credit card number; your real headaches begin and in the meantime you start realizing their product doesn't work. However, they keep billing your credit card for even products you did not order. They keep your money hoping you get busy with your life and forget to return for refunds. DO NOT use this company for any of their products. They DO NOT care about your acne, but rather making themselves rich.