payment error issue
 
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payment error issue

MemberMember
2
(@h4nsic)

Posted : 02/11/2025 2:33 am

Hi Dan, this week I have been trying to put an order for the 16oz treatment on DanielKern.org.

But it showed "error occurred, pls try an alternate payment method" every time when I tried.

I tried different cards on different browsers at different times and with no success.

Is it just me or has anyone else encountered this too. Is 16oz still in stock?

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Member
986
(@acne-org-support)

Posted : 02/24/2025 5:23 pm

Sorry to hear that you're experiencing difficulties while trying to place an order! Sometimes a specific browser or device can experience difficulties due to its cache or some other issue. Heres some steps you can take.

Clear Your Browser's Cache & Cookies: Sometimes, a buildup of temporary files can interfere with website functionality. Try clearing your browser's cache and cookies. You can typically do this through your browser's settings. Then restart your device.

Use a Different Browser: Try accessing our website using a different web browser (e.g., if you're currently using Chrome, try Safari, Firefox, or Edge). This can help identify whether the issue is browser-specific.

Try using a Different Device: If you're using a mobile phone, switching to a desktop or laptop might help.

Double check and re-enter the Billing Address and be sure it is correct.

Re-enter your payment information: Even if its the same card, re-entering it can sometimes resolve the problem.

Try using a Different Payment Method: You can try completing the payment through PayPal instead.

Let me know if that helps! If you have any issues at all, wewanttoknow.

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