Acne.org Products
Dear Support Team
I am contacting you to officially request an investigation into my shipment.
as follows.
Customer confirmation number 1: 202201184711ANEK6U8YQ6L
Region tracking number 2: UM263852212USA
I ordered it on Feb. 01. But it has not yet arrived to me. It just shows me no movement in the stage of " processed at export facility " for about 2 weeks (14days)
Therefore I contacted DHL support team to ask for tracking my shipment yesterday, and after then I received a reply as follows, saying that in case of my parcel has not arrived within 10 bussiness days after expected delivery date, kindly contact your sender to discuss further options.
As I mentioned above, my order made on Feb. 01 has no movement at the certain stage for about 2 weeks, which is the time that has been already past than the 10 business days mentioned by DHL support team.
So, I think you need to take either an official investigation or further action such as refund, resend and so on for my missing parcel.
p.s) Ironically, the other order that I made Feb. 03 (Tracking number : 202202042050042V55KQBMYUO) through your site had already reached to me last week.......
I look forward to your positive reply.
****
Attached the reply from DHL customer service center as below.
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Dear Customer,
Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment.
We regret you havent received your shipment yet. Delivery time delays can be due to weather incidents, customs or backlogs. In case your parcel has not arrived within 10 business days after the expected delivery date, kindly contact your sender to discuss further options.
An official investigation can only be raised by our contract partner, in this case the shipper.
We apologize for the inconvenience caused during the delivery process.
Best Regards,
Customer Service Team
Global Recipient Service
DHL Parcel & DHL eCommerce Solutions
Deutsche Post DHL The Mail & Logistics Group
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21 hours ago, BitterParsley said:Kim did you get your stuff?
o. terrible..so terrible
my shipments have not yet reached to me since Feb1.
I have been calling for tracking my shipment repeatedly but, she gave always perfunctory answering.
I made orders three case (Feb1, Feb10, Feb22), which all have not arrived at me. terrible terrible
she has no solution, so terrible answering, in addition, she has been continually deleting my posts that I made repliesor posts for my complaints.
a couple of weeks ago, I contacted Dan who is the founder of Acne,org. but he was also the same to her.
this company has no system for customer service and just seems to be operating with its self-contentment.
terrible.