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valene
MemberMember
1
(@valene)

Posted : 05/22/2016 4:03 pm

Hi, I ordered the Acne.org regimen 4 days ago and my shipping status says "shipped". When I went to the button that says "track my shipment" its says tracking information is not available for this item. I would like to know if my package has actually been sent off or does ground shipping not have tracking available, thank you.

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Dawlsn05, Dawlsn05 and Dawlsn05 reacted
Dawlsn 05
MemberMember
0
(@dawlsn05)

Posted : 05/23/2016 10:12 am

I am wondering the exact same thing. Hopefully somebody answers...

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Acne.org Support
Acne.org Support
Member
986
(@acne-org-support)

Posted : 05/23/2016 11:00 am

Hi Valene and DawIsn05,

I'm sorry to hear that you have not received your tracking information. Kindly send us a message at support@acne.org and we'll look up tracking for you. We do apologize for any inconvenience that this has caused.

If there's anything else that we can help you with, please let us know.

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Dawlsn05, valene, Dawlsn05 and 3 people reacted
Olivia B Jankowski
MemberMember
0
(@oliviabjankowski)

Posted : 01/04/2017 5:45 pm

Where can I put my tracking number In to find out how my package is doing?

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Acne.org Support
Acne.org Support
Member
986
(@acne-org-support)

Posted : 01/06/2017 5:41 pm

For further assistance on shipping, kindly contact our customer support team at support@acne.org.

Thank you.

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