Go to the regimen help page and read what's there as well as the Biggest Mistakes part. That's a good place to start and I think you'll probably get some clues there.

It has worked perfectly for me as far as eliminating acne goes. I started on October 1 2021. Make sure you follow the regimen strictly. Deviating from it will usually cause issues. ONLY use the regimen products. Don't use any other acne products or exfoliators even if its tempting until you're completely clear. Also make sure you are using the products in the correct order and exactly like described. Lastly, make sure you're not using anycomedogenic products on or near your face such as shampoo, makeup, sunscreen, or lip balm.If you have any questions lemme know, I understand the frustration of battling acne since Ive been battling it for almost a decade. Acne.orgregimen is the only thing that has ever completely erased it.

Be very careful with petroleum-jelly. Might make you break out strong. Test first for a week or two! Not really recommened for acne-prone skin.