Ive been a loyal Acne.org customer for years and have always trusted their products to keep my skin clear and balanced. But lately, I feel completely let down.

First, they changed their moisturizer formula, forcing me to switch to Vanicream after years of using their original one. Now, Ive had to deal with back-to-back damaged cleanser ordersboth arriving with the pump popped off and leaking because theyre being shipped in nothing but a bag with no protective packaging.

I received refunds, which I appreciate, but that doesnt solve my actual problemI still dont have the cleanser Ive relied on for seven years. Im left scrambling to change up a routine that worked perfectly for me, all because of careless packaging and what feels like a lack of concern for loyal customers.

Im not asking for free products. Im asking for reliable ones, packaged properly, so I can actually receive what I pay for. Lately, it feels like corners are being cut and customer loyalty doesnt matter. After so many years of trust, this is incredibly frustrating and disappointing.