Hello Flyingracoon,

Thank you for contacting us. I'm sorry to learn that no one has responded to your email.You may contact customer support by clicking on the "contact us" link at the bottom of the web page. Kindly provide us your order number in private message so we may look into your concern further. If you don't mind me asking, may I know the reason why the products are being returned?

I wrote the message!

Please read and response please please

(It's not the first time. I had already used 'contact us' link!)

I ordered through a shipping agency but a shipment is impossible by airplane for treatment product.

Unfortunately, I do not know why, but I think I will have to return.

Hello Flyingracoon,

Thank you for contacting us. I'm sorry to learn that no one has responded to your email.You may contact customer support by clicking on the "contact us" link at the bottom of the web page. Kindly provide us your order number in private message so we may look into your concern further. If you don't mind me asking, may I know the reason why the products are being returned?

Hi flyingracoon. Have you heard back? Our customer service reps are super fast in getting back to people, so if you haven't heard back, definitely check your spam folder. Sometimes emails end up in there. You can also give us a call at 1-800-773-7803.