Hi. Makeup removing towels can be convenient, but they might not be the gentlest or most thorough option...You need to start with a double cleanser. Use a balm or oil cleanser like Clinique Take the Day Off or The Ordinary Squalane Cleanser to melt makeup/sunscreen, massage it in gently,...Follow with a gentle water-based cleanser like CeraVe Hydrating or La Roche-Posay Toleriane to wash away residue without stripping your skin...If you love the convenience of wipes/towels, try micellar water (Bioderma Sensibio on reusable cotton rounds. Less waste, and way kinder to your skin barrier!....Avoid rubbing! Soak a cotton pad, hold it over your eyes/lips for 10 secs to break down stubborn mascara/lipstick, then swipe gently..your skin type? Skin type can change the best product match, like oily skin might prefer a lighter cleansing oil, while dry skin loves a creamy balm. maybe you have noticed irritation from the towels?. W