With the yellow moisturizer, originally it was thought that the burning was due to the benzoyl peroxide underneath. But I have noticed, long after quitting benzoyl peroxide, that the moisturizer still caused a unique skin feeling/warm sensation. It was probably the licochalcone/glycyrrhizin.

And now we appear to be seeing similar issues with the ingredient being used in its place (niacinamide). And it doesn't matter if these ingredients are purported to have beneficial effects on acne. That's what the benzoyl peroxide is for. It would be like putting salicylic acid in the moisturizer when the skin is already irritated from benzoyl peroxide. You may think you're doing good, but when real-life Regimen users are having problems, it's time to rethink. Remember: "Power to the People!"

On the flip-side of all of this, most people might be having a good experience with the new moisturizer. Therefore they don't feel the need to post about it, whereas the people having bad experiences with it are the ones talking about it. This may give a false impression that the majority of users dislike the new moisturizer. Maybe set up a poll or e-mail all customers asking for honest feedback.

Dan suggested making our own moisturizer, but nobody has time or the desire to invest in ingredients, equipment, chemistry resources, trial and error, and potential ingredient waste. In the end, this is probably all about money, like anything else. And as others have said, it's probably an ingredient with minimal benefit at a cheap cost. Niacinamide isn't being taken out anytime soon since a bulk/discounted supply was bought.

Don't expect two separate moisturizers to be sold either. The people who like it can keep using it, but if you don't like it, I have a suggestion. Pump some benzoyl peroxde gel into your palm. Before you rub it into your face, add some pure oil to it, mix in palm, then apply. If you want more moisturization afterward, follow up with more oil. The BP gel contains water, so you're introducing water into the skin while simultaneously locking in that water with the oil.

@mayonnaise You definitely don't want to be adding oil to acne prone skin. If people don't like Dan's new moisturiser then they can buy another. There are good ones out there you just might need to do some experimenting.

@crichel There should be no problem with putting oil on the skin. I think it's a myth that oil causes acne. To people who don't like oil, just know that any moisturizer that is oil-free most likely contains ingredients that, although not true oils, are oil-soluble and function as oils.

@mayonnaise Many oils are comeogenic and should be avoided. Jojoba oil is supposed to be non comeogenic although I've personally had problems with it. Stick to water based moisturisers.

Posted by: @Mayonnaise

@crichel There should be no problem with putting oil on the skin. I think it's a myth that oil causes acne. To people who don't like oil, just know that any moisturizer that is oil-free most likely contains ingredients that, although not true oils, are oil-soluble and function as oils.

Just as Niacinimide can affect people negatively, oils can do the same. You have to use ingredients that work best for you. Unfortunately there is no one solution that works for everyone.