I don't want you going on a wild goose chase for other products. The changes to the product should not cause what you're saying. The changes are very small and absolutely should not make them not work any more or make your skin awful. Quite the contrary, your skin should be slightly better with the changes.

I say this not at all to defend the products. I say it because it's important that you look for what is causing your skin to go downhill. It doesn't make sense that it's the products.

You say you're getting small whiteheads on your forehead? Can you share a pic? If you're getting non-inflamed acne, it could be the result of:

• Scrubbing too hard
• Makeup
• Adding in some other product like a sunscreen
• Physical irritation, like from a hat
• Hair product

Let's figure it out. But for your own sake, don't pin it on the product changes. It doesn't make sense that it's from that. Keep your mind open to other causes. There has to be a reason.

Hi Dan, I'm Linh from Vietnam.

The first time I learned about your product was nine years ago when I was a university student suffering from severe acne. I was prescribed isotretinoin, which cleared up my acne but had too many side effects, so I stopped using it. Unfortunately, the acne returned aggressively and became uncontrollable due to my hormonal imbalance. I was at a loss as to what to do until I came across a video of a girl who had a similar condition to mine but had completely cleared her acne and became much more confident after using The Regimen. Fortunately, your product was available for purchase in Vietnam, along with detailed usage instructions, and I was completely acne-free after just two weeks. I continued using it alongside acne AHA to ensure my acne wouldn't return. I am incredibly grateful that YOUR OLD FORMULA COMPLETELY CLEARED MY ACNE FOR THE PAST 9 YEARS.

However, after you changed the formula, my acne came back, and I didnt respond well to the new The Regimen set, especially the new moisturizer. I was really disappointed, so I started using tretinoin as a replacement, but the acne returned even worse. Now, I've returned to The Regimen, but the results are still not as effective as before. I sincerely hope, Dan, that you can consider selling the old formula alongside the new one, clearly labeling the packaging as "Old Formula" and "New Formula" so consumers have more options when purchasing. I truly love the old formula; it made me confident and completely free of acne. I really dont want to part with the acne treatment that I love just because of a product improvement. Please help bring it back once again. I believe many people around the world would want it to return.

P.S.: Although the moisturizer with licorice roots extract feels a bit uncomfortable when applied, it doesn't reduce the effectiveness in treating acne. However, the moisturizer with niacinamide is terrible; it causes more irritation and I've developed many whiteheads, something I haven't experienced in the nine years I've used The Regimen. Please listen to me, Dan. Thank you so much.

I'm hearing you guys, but it doesn't make sense. That's what's so frustrating. There is no reason why switching from licorice root to niacinamide would cause many whiteheads. Niacinamide is vitamin B3. It's not anything crazy. And it doesn't lead to whiteheads and actually calms the skin and reduces sebum production. Nothing else changed, so I sincerely want to suggest that you look for other things that might be causing the issues you're experiencing.

There are many variables in life and it's natural to think it's something obvious like a product that is causing an issue, but you really want to stay open. If you falsely blame a product you might be missing the core issue.

Some things to think about:

• Hormones - have you gone off birth control?
• Diet - have you gained weight recently (increased calories) or been eating higher glycemic?
• Irritation - have you been wearing a mask lately? Touching your skin more? Got a new significant other and doing a lot of canoodling?
• Other products - have you introduced a new makeup? A new scrubbing cleanser? Anything else?
• Sun - have you gotten a sunburn in the past few weeks? That can bite back with acne in the weeks following and make a breakout seem to come "out of nowhere."

There are other things that could also be causing a change in your acne, such as starting a new medication, increased stress, not using enough benzoyl peroxide, not being gentle enough when you're cleansing, the list goes on and on.

I'm not saying any of this to defend Acne.org products. I'm saying it because it doesn't make chemical or biological sense based on the small changes I have made to the products that it is Acne.org products that are causing these issues, and I think it's really important that you not miss what might be really causing the problem.

Hi, long time Acne.org BPO user here. Started using it end of 2007/2008. Long enough to know I know the skin routine, variables, and the game.

I just bought a new DK BPO bottle (only buy from DK including face wash) end of Aug, lot 813 exp 2/26 and the past week being able to use it, my skin has broken out worse, worse than before ever being on BPO. Inflammatory acne, small red pustules that pop, and cysts. 10 at least all around my nose and smile lines, between my eye brows, above my eyebrows, under my eyes. Now spreading to forehead and chin, which is extremely rare areas for me. This has been matter of days, so no new skin stuff, i dont wear makeup, no new shampoos, laundry items, etc I know the routine. Not itchy, not fungal, looks allergic but its not, just inflamed.

I can verify this DK BPO experience is also happening to me.

Nothing else in my life has changed. No new products or medications. I only started suspecting the regimen moisturizer after I ran out and used a different moisturizer in the meantime (vanicream). The small bumps all over my forehead finally cleared up.

Ive read that niacinamide stimulates keratin production. I think for me that causes small bumps, almost like keratosis pilaris. I never had acne on my forehead before using the new acne.org moisturizer.

Dan, why are you even changing up the formula is the first place when it was working perfectly fine for decades.. you should really consider listening to people that actually had bad acne before starting your regime. Are you trying to go broad and make your products like the mass commercial products out there like la Roche Posey and etc where everything is niacinamide or have the same ingredients as all the big major companies??. Your product was unique and nothing out there was better for acne than your product before. FYI your whole website and products is strictly for acne and for people that have sensitive skin(Not normal type skins that can tolerate any products). PLEASE LISTEN TO US.......

I'm listening you guys. I heard everything you had to say and I am always factoring in everyone's input.

I am always doing what I can to make the products as good as possible and this new Benzoyl Peroxide raw ingredient is better. I sent it out to testers and they almost all liked it better as well. Basically, my goal is to do what I think is best for people with acne.

But I definitely hear what you're saying. I wish I could keep selling each version of each product long term, but I don't have the bandwidth for that, so I just try to make the best products I can based on the best ingredients I can find.

For those of you who don't like the new Treatment, there are a lot of 2.5% benzoyl peroxide's out there so you should be ok finding one that works for you I hope. What's important is that you stay clear, and that's one of the cool parts of The Regimen is that you can swap out products if you need to.