Proactiv Solution : Acne Treatment System

I have been using proactiv for 8 years and I have always ordered off of QVC or went to a kiosk in the mall. I decided to order off the actual website, and they scammed me into having it refilled monthly. No where did I see that I would be getting charged an outrageous amount every 3 weeks as they please and shipping it out. I called and they told me there is a resupply order already in the mail and I told them I did not want it, so they said I could ship it back and get my money back....that is ridiculous, by the time I ship it back I will lose money anyway! Proactiv's website is a scam! Order from QVC or find a kiosk at the mall!

I started the product with clear skin, thinking it could be softer or have less blackheads. My skin stayed clear for the first couple of days, but soon began to break out. My face has so many pimples now it isn't funny, and the pimples that came up while using Proactiv have turned into scars and will not go away. I hate this product and makes things so bad. I hope my face will go back to the way it was because this is ridiculous.

I kept the account for over a year as a gift to my daughter. When closing the account, the customer service rep indicated I had to wait until my last payment month. I did. I was charged another two months. I called to get the issue corrected and the manager did not seemed interested in correcting the problem, only offered an very rude "sorry" saying they would not correct the issue. I have a paper trail of my payments and have filed a case against them with them with the US BBB. Because of the poor customer service, I would not recommend their product. I am reading other comments...same issue!!!!!!!

First I placed my order, sent a check, that was cashed quickly, but I never received the product. I called after one month and 10 days, they said that they were enable to process my order and didn't explain why. I was told that a refund check had been sent to me, so I went on and purchased another brand at my local drugstore. two months from the date that I sent Proactive my order/check, I called again to see where my refund was, and they told me that they decided to cancel the refund and send me the kit. Guess what, first I don't want it anymore, and I still waiting, it has been almost 3 months since I placed my order. No I do not recommend this product.

A lot of people say how proactive is a scam and how it makes acne worse if you stop using it. Well, duh, of course acne would be worse if you stop using any acne product, because the thing about acne, is you have to use acne products consistently. I think that acne would come back after stopping the use of any benzoyl peroxide product. I started proactive about a year ago, and I stopped using it 3 months ago, and just started using it again (i stopped using it 3 months ago because I was travelling and didn't bring it with me). So yes, after I stopped using it, my face was a disaster. But I think that it's only because I didn't use ANY acne products for like a week, and washed my face once a day with regular soap. My face was a disaster, yes, and later on I got it in control with benzac ac 5%, which is the only thing I with BP that I could find while I was travelling out of country. But I really think that any acne products require consistent use, and of course, if you quit, acne will probably come back (unless you grew out of it). And also, I must admit, that I use a whole lot more of the repairing treatment than just a "thin layer". I use a moderate amount of it, just like Dan recommends (using benzoyl peroxide). Also, the toner has glycolic acid, which is an AHA and helps give the skin a clear texture and sometimes even helps white heads. I'm not sure about the cleanser though, because right now I also started experimenting with oxy 10% benzoyl peroxide cleanser to see if that would be more effective than the proactiv 2.5% benzoyl peroxide cleanser. I also am experimenting with 2% salicylic acid cleansers right now and combining them with proactiv toner and repairing treatment. I don't order proactiv on their site; I buy it at the mall. They actually have a little stand at my mall and I can buy proactiv for cash, and they have a person there recommending how to use proactiv and stuff. So I'm not just buying it from a machine, and I'm not ordering it online. If you want to get proactiv, be sure to check their website for their selling locations. It might be at a mall near you, and that way you can get it right away in person instead of ordering it and having them bill you every month. I wouldn't recommend ordering on their website, but if you have to order it online, just order it from amazon. That way you won't get billed extra or anything. And I recommend using more of the repairing treatment on your face than they recommend. Use a moderate amount of the repairing treatment. Also, a good thing is, is that it doesn't really dry my face. I know a lot of people say that it dries their face, but idk, it doesn't dry mine. Perhaps my face got used to 5% benzac ac over the summer (and that did dry my face), and now my face is relaxing because proactiv has only 2.5% benzoyl peroxide. But, I remember when I used it in may and the whole year last year, I did not really need to put on any moisturizer at all. maybe only occasionally. I think this is because the repairing treatment combines benzoyl peroxide with moisturizer. Idk though. Might work for some but not for others. Here is my recommendation on proactiv: -Not sure about the cleanser. You could try it. Other cleansers may be more effective, but really depends on your skin. Try experimenting with the cleanser, if you don't like it, then experiment with other cleansers. -Toner is good. I like it because it has glycolic acid and might help get rid of white heads and black heads. Also helps even out skin tone. -Repairing treatment is great, because it has moisturizer mixed with benzoyl peroxide, and it is effective for me. Doesn't dry my skin out, but everyone is different. Use more than they recommend though, use a moderate amount of repairing treatment on your face. Proactiv has cleared my face before, and I am starting to use it again after a summer of using other treatments. I have mild/moderate acne by the way. When I'm not using acne treatments, it's obviously moderate, but when I am using acne treatments, it is mild.

I used to use duac for about 3-4 years through high school, then it stopped working. Switched to proactiv and it worked amazingly for 1 year, then one morning I woke up feeling the most pain ever on my face. Kept applying it for another month hoping that it would get better, but it just got worse. Had huge red cystic acne that would never come to a head until like 2-3 weeks. DO NOT USE THIS PRODUCT, IT WILL ONLY HURT YOU.

The proactive products may or may not work but who cares when all they want to do is get as much money out of you with their "opt-out" online ordering scheme and automatic shipments. My credit card was billed multiple times and shipments arrived on my doorstep without my consent and their excuse was that in checking the terms of agreement box I had agreed to this. Bullsh*t! I didn't ask for an overstock of Proactive. I'll never buy anything from Proactive or their parent company again because of this underhanded way of doing business. I would give it no stars but that's not an option.

It could work for you, But even if it does, you're better off buying something that's twice as effective and even cheaper than this stuff. Don't let the commercials and endorsements fool you!

I took this a long time ago and it did nothing for my skin. I feel like topical creams don't get to the underlying problem anyways...

Proactive was harsh from the start. i used it for about 4 months.The fragrance irritated my skin. It made my eyes swell up even though i put it no where near my eyes. It made my face extremely itchy and red and it is very drying. Over all it is a horrible product that will age your skin fast and strip it from everything it needs like moisture, natural oils, protective barrier, etc. I would never use the proactive regimen again. I do like the refining mask though.