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I want to stop the subscription immediately but I can't log in

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I would like to stop the subsciption but I can't log in ! I tried to change my password to access my profile but it doesn't work. Whenever I try to change it, it just says it failed. I contacted the support but still haven't an answer yet.

I receive an email saying that they will bill me the next subscription with the complete kit within 5 days but I don't want it anymore.

Please help

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