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Unless you have severe, widespread, and scarring acne, The Regimen is normally my suggestion for the most effective acne treatment.

My suggested acne treatment

Learn The Regimen  Learn The Regimen 

Ordered the wrong size when checking out, how can I contact them so I can fix this?

Dc Domo
MemberMember
1
(@chen-david789)

Posted : 01/02/2021 7:39 pm

Hi,

 

When buying from acne.org, I typically buy in bulk as cost of shipping is quite expensive. However, when I finished paying, I realized I had ordered the wrong size of cleanser and I want to make sure they are able to change my order before shipping. Am I SOL as its the weekend?

 

Thanks.


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Acne.org Support
Acne.org Support
Member
986
(@acne-org-support)

Posted : 01/03/2021 1:17 pm

Hi,

Please contact us at support@acne.org.


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Dc Domo
MemberMember
1
(@chen-david789)

Posted : 01/04/2021 12:08 pm

I've sent an email as soon as I realized the mistake but haven't heard back.


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Dc Domo
MemberMember
1
(@chen-david789)

Posted : 01/04/2021 6:10 pm

I'm being told that they did not receive my email until after they had shipped it out. Doesn't look like I will be able to get it changed. I really wish there was a phone number I could have called to rectify this situation on the weekend.


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