Never got my package and customer service has refused refund or replacement

MemberMember

(@monique1tanyaaa)

Posted : 05/01/2023 9:41 pm

Hi my last acne. Org package never arrived after waiting six months. I cant even view it on the dhl website anymore. Ive emailed customer service countless times for a refund or to send me a replacement but they never respond.

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Acne.org Support

Member

986

(@acne-org-support)

Posted : 05/04/2023 9:47 am

Thanks for bringing this to our attention. We are sorry for the inconvenience.

We pride ourselves on getting back to people quickly (normally in less than 24 hours). In the meantime, I have emailed you again just now. Kindly check your inbox and spam folder.

Additionally, I have also sent you a private message here on Acne.org. Please check your inbox here on acne.org.

Finally, here is a link to the shipping info for your convenience. https://danielkern.org/shipping-info/

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Never got my package and customer service has refused refund or replacement

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