Acne.org Products
Placed an order almost two weeks ago. I selected the priority shipping because I had ran out of the product and knew I was moving to the Uk so needed it asap. On the site it says 2-6 business days for parcel delivery and I spent over $200 aud on this. Now its been almost two weeks and the parcel hasnt arrived. I have emailed customer support several times for almost a week now for a refund as Ive now moved out of Australia and wont be needing the parcel anymore. Theyre not doing anything to help or responding about my refund. When did this company become so unprofessional, untrustworthy and dodgy? This is beyond ridiculous at this point
Hi Onyanta! We are sorry to hear that you have not received your package yet. Also, we checked and we received your message 14 hours ago. We understand that timely and efficient delivery is crucial to your overall satisfaction with our products. While we strive to offer the best possible service, we want to address the factors that are sometimes beyond our control, such as shipping and handling. We have issued a full refund on the order you did not received. Lastly, we have reached out to you via email. Thank you for your understanding.
My emails prior to the ones I sent to you, I sent them to customer service and it had been almost a week without a response. Didnt get a response until I emailed you. one Im thinking of placing another order at my new address, but so scared to as Im not sure if this will happen again and God knows Im so tired of having to deal with this, but I need the product as Ive run out so not even sure what to do now. Does anyone know if this is only happening to parcels in Australia?