Unable to purchase using existing account

MemberMember

(@hsvusa)

Posted : 08/01/2022 11:23 pm

Trying to purchase from store and when I login using existing account it redirects to the homepage. I am unable to purchase products under my account, the store only sees me as a new user. Please fix this asap so I can order using my account. I have tried on multiple browsers and phone.

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289180 _ 1443948373

MemberMember

(@289180_1443948373)

Posted : 08/02/2022 3:16 pm

I'm having the same issue. I have no ability to login to my existing account to order and it won't allow me to order without putting an email address. Can someone from IT look into this?

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Acne.org Support

Member Customer Service

1005

(@acne-org-support)

Posted : 08/04/2022 9:04 am

Good morning!

Our technical team has already fixed the issue so you should be able to access your account at store.acne.org once again. We apologize for any inconvenience that this may have caused.

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Unable to purchase using existing account

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