On 6/6/2022 at 7:39 PM, cheyk said:

Hello,

My package was sent from the USA to France on 28 March 2022. According to the tracking system, my package has still not left the United States even though it has been sent for over 2 months.

I have contacted your customer service several times but never got a response.

I have contacted DHL customer service and they have replied: " In your case, please contact your shipper or online shop to discuss options.

An official investigation can only be raised by the shipper."

My order number is 101620840 and my tracking number is20220328171450Z8NZ7526UM .

Could you please take the necessary steps to solve this problem.

Hi Cheyk,

I'm sorry to hear that no one has gotten back to you. We have checked our records and we have not received any messages from you. Kindly send us a message at support@acne.org for further assistance. Thank you.

I have sent several emails to this address but I still haven't had a reply and still no package. It's been 8 months now. I am asking you to refund my money.