Hi Cfox,

I'm sorry to hear that. We have checked our records and it appears that replacement has already been sent for your returned package. Thank you.

Hi Cfox,

In my case alsoI ordered it on Feb. 01. But it has not yet arrived to me. It just shows me no movement in the stage of " processed at export facility " for about 2 weeks (14days).

Therefore I contacted DHL support team to ask for tracking my shipment, and after then I received a reply as follows, saying that in case of my parcel has not arrived within 10 bussiness days after expected delivery date, kindly contact your sender to discuss further options. So I sent email and message to Acne.org.support team and then I received theanswer " we cannot able to assist further with your order due to the commercial nature of your account "

in case of international purchase, the delivery time has too long. so I made an order with 5 units at once.

It that commercial nature?

Cfox, I understand 100% of your feeling so terrible like me.

Could you tell me how can I post up the textlike you? I can not find whereshould I post up , so there is no way but attaching the comment on your text.

Please help me.