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Order failing everytime

MemberMember
0
(@skillaz)

Posted : 08/31/2018 8:49 am

I'm trying to order benzoyl peroxide 2.5% 8 oz. I'm using a credit card but it's stuck on processing and after 5 mins it gives me an error and goes back to the product page. It happens everytime, any idea how to solve this?

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Member Customer Service
1005
(@acne-org-support)

Posted : 09/01/2018 8:40 am

Hi Skillaz,

It sounds like you have a browser issue. Try clearing your cache and browser history before placing an order or try using a different browser like Chrome or Firefox. If you have a firewall, try disabling it before placing an order.

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MemberMember
0
(@skillaz)

Posted : 09/01/2018 12:17 pm

Thank you for your answer.

I already found the issue. It was the adblocker that was causing it. I searched on the internet and I saw someone that had the same problem in January this year, and it was said that it was forwarded to your programmers but apparently it still hasn't been solved yet.

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