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Canceling Order

nineteen
MemberMember
0
(@nineteen)

Posted : 01/02/2009 8:23 pm

I incorrectly placed an order two days ago and I emailed customer support immediately after asking them to cancel my order. I never received a response and now my order has been shipped. What options do I have?

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brandolynn
MemberMember
38
(@brandolynn)

Posted : 01/02/2009 10:37 pm

We can't help you with specific order questions here on the forums. If you emailed support@danielkern.com, give them a few days to respond since yesterday was a holiday.

 

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16 s.johnson
MemberMember
0
(@16s-johnson)

Posted : 06/10/2020 11:20 am

i really need to cancel my order i've emailed them and no one is replying and i'm stressing out

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Ysabela
MemberMember
0
(@ysabela)

Posted : 06/11/2020 9:28 am

[@16s.johnson]

HI,
Thank you for contacting us.
Unfortunately, we can no longer update or cancel the order because it has already been shipped. We do apologize for the inconvenience.
If you have any further questions or inquiries, feel free to contact us at support@acne.org.
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