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How to press the bottom to make the cleanser pump out?

Ning 2016
Ning 2016
MemberMember
0
(@ning2016)

Posted : 01/12/2017 12:49 pm

I was wondering how to press the bottom correctly to make the cleanser/moisturizer come out? When I get it, I try to press it from above but it doesn't work. Am I missing something?

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Acne.org Support
Acne.org Support
Member Customer Service
1005
(@acne-org-support)

Posted : 01/12/2017 3:14 pm

Hi Ning2016,

Sounds like you got a faulty pump. Kindly send a message to support@acne.org and provide your order number and we'll send you a replacement for the pump as soon as possible.

DeLovely liked
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