Acne.org Products
My last order of moisturizer had a terrible acrid/chemically smell to it. Even the color seemed a bit off, slightly dull greenish yellow rather than the nice bright yellow and it feels tackier after applying it. I contacted the store and they didn't seem to be aware of any problem or reformulation and sent me a replacement. The replacement I just got has the same bad odor and off color. One was from the old style bottle and the other from the new redesign, so I don't think it's the plastic bottle but the actual moisturizer itself.
I can't be the only one noticing this. I've been using the product for many years now and never had a bad bottle but something seems way off. Is anyone else noticing the same thing with their acne.org moisturizer?
Hi mxxnxxoxx,
I'm sorry you're experiencing that. Let's get to the bottom of this. Please email support@acne.org and ask for Kent. Alternately, you can give us a call at 1-800-773-7803. I'll make sure we figure out exactly what might be going on.
Kent
Hi Kent, did you receive my e-mail? I sent a more detailed e-mail asking to forward to you but the rep did not confirm if she passed it on and just gave me a reply about how it's probably the licochalcone but I have been using your licochalcone moisturizer for quite a long time now and never had this plastic fume-y smell so I'm pretty sure it's not that unless you have switched type or amount.