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Kory

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    San Francisco, CA

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  1. Hello, I'm so sorry to hear about the damage to your order. I will work to have replacements sent right away. Thanks! Kory DanielKern.com Customer Support
  2. DerDav, I appreciate your concern for your order and have sent you specific information regarding your order, which was delivered on 6/24, via PM. This forum is not intended for specific order concerns, but rather discussion about the Acne.org Products. You can contact me through PM or through the Help section on the store site, but continuing to post information here is simply not appropriate. Please utilize the options that we provide for customer/order support. Thank you, Kory
  3. Please PM me with your order information. The forums are really not the place to discuss individual order issues. Thank you! Kory DanielKern.com Customer Support
  4. Hi Richie Rich, A while ago last year we ran into some trouble with packages being stopped at the border demanding a fine of $200 per package as we weren't labeling products according to the standard that some countries wanted. We are now in line with international standards, however this means more import taxes are being charged to our customers. What we have noticed is that packages shipped via UPS carry high admin fees on top of the import tax, it being that UPS (a non-government entity) h
  5. Thank you for bringing this matter to our attention Wolff. I hope the information I've shared with you over PM has been helpful. Thanks! Kory DanielKern.com Customer Support
  6. Hi Talder, Please PM me with your order details, and I can look into it. Thanks! Kory DanielKern.com Customer Support
  7. Hi d0rkster, Thank you for your question. I would guess, and UPS can confirm this, that your order was subject to customs fees/taxes when it was brought across the border into your country. These fees/taxes are charged after the package has been shipped, so sadly it is not something we can charge for ahead of time. If you are curious to learn more about the fees, I would ask your UPS driver to show you what the charges are for. They should be able to give you an accurate accounting. I
  8. Hi Artless, Thank you for your question/suggestion. I'll bring it up with our web team to see if a warning can be posted during checkout. Regardless of specific country warnings on the site, it is always important for international customers to be willing to accept some responsibility regarding the import laws of their country. With so many countries around the world, it would be impossible for a small organization such as ours to keep up with the laws regarding import of products and
  9. Hi Lilricegrl87, Unfortunately our shipping facility is not setup to accept pick-up orders at this time. I'm sorry about the inconvenience. Thank you for asking! Cheers, Kory DanielKern.com Customer Support
  10. Hi Banana_skin, Thank you for contacting us. I'm in the process of researching the status of your order shipment, and I will e-mail you with what I find. I'm so sorry for the trouble. If there is anything else you need, please send me a PM or e-mail. Thanks! Kory DanielKern.com Customer Support [email protected]
  11. Hi ItzCashew, Thank you so much for contacting us. I'm terribly sorry to hear about the trouble you've experienced. I'm in the process of looking into the situation, and will send you an e-mail shortly with the details of what I've found. If there's anything else you need, please send me a PM or e-mail. Thanks! Kory DanielKern.com Customer Support [email protected]
  12. BTW, Dan....it's w00t....not "woop." Sharing the Geeky Love.
  13. Hi Jfall, Depending on where you are seeing the "Processing" status, it may be a misnomer. Usually once the payment clears, the order is shipped out the next business day. We always send out a shipment confirmation e-mail to the address associated with the order, so you may want to check your junk mail or spam folder to see if it is there. If you can't find anything, please e-mail me your order number and I'll look it up. Thanks! Kory DanielKern.com Customer Support [email protected]
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