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Acne.org Support

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Acne.org Support last won the day on July 29 2017

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About Acne.org Support

  • Birthday 12/01/1986

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    Female
  • Interests
    The Acne.org Regimen

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  1. Hello, i have been trying to order products for a few days now but i have not been successful as payment has been declined. 

     

    Is there something going on? How can i order 

  2. Dear Support Team,

     

    I am contacting you to officially request an investigation into my shipment. 

     

    as follows.
    Customer confirmation number 1: 202201184711ANEK6U8YQ6L
    Region tracking number 2: UM263852212USA

     

    I ordered it on Feb. 01. But it has not yet arrived to me. It just shows me no movement in the stage of "  processed at export facility " for about 2 weeks (14days)

     

    Therefore I contacted DHL support team to ask for tracking my shipment yesterday, and after then I received a reply as follows, saying that in case of my parcel has not arrived within 10 bussiness days after expected delivery date, kindly contact your sender to discuss further options.

     

    As I mentioned above, my order made on Feb. 01 has no movement at the certain stage for about 2 weeks, which is the time that has been already past than the 10 business days mentioned by DHL support team.

    So, I think you need to take either an official investigation or further action such as refund, resend and so on for my missing parcel. 


    p.s) Ironically, the other order that I made Feb. 03  (Tracking number : 202202042050042V55KQBMYUO) through your site had already reached to me last week.......


    I look forward to your positive reply. 

    Best regards

     

    ###

    Attached the reply from DHL customer service center as below.
    ---------------------------------------
    Dear Customer,

    Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment.

    We regret you haven’t received your shipment yet. Delivery time delays can be due to weather incidents, customs or backlogs. In case your parcel has not arrived within 10 business days after the expected delivery date, kindly contact your sender to discuss further options.

    An official investigation can only be raised by our contract partner, in this case the shipper.

    We apologize for the inconvenience caused during the delivery process.
     
    Best Regards,


    Customer Service Team
    Global Recipient Service
    DHL Parcel & DHL eCommerce Solutions
    Deutsche Post DHL –The Mail & Logistics Group

    -----------------------------------------------------

  3. Hi Gavi, I'm sorry to hear that. I have checked our emails and it appears that we have informed you that your package is being returned back to us by the carrier due to an insufficient address an hour ago. We would be more than happy to reship your order or issue you a refund as soon as your package has been delivered back to us.
  4. Hi Mimi4330, Our best advice is to use The Acne.org Regimen products. They will get you completely clear and will make your skin look nice and even toned and non-inflamed. That’s what’s most important in order to prevent future hyperpigmentation and scarring. Make sure you use them diligently and you will get completely clear. However, the hyperpigmentation itself can take several months or longer to fade. To speed this process you can add Acne.org AHA+ which will help increase sk
  5. If you are one month into The Acne.org Regimen 3 step system, your skin should be able to adjust to the glycolic acid after a few applications. However, if you are only a few days into The Acne.org Regimen, we would advise that you wait until 4 weeks into the Treatment before you start using the AHA+. The AHA+ is a powerful exfoliant so having a reaction to this product is normal. If your skin could not tolerate the AHA+, you may start off by mixing 50% of the AHA+ and 50% Acne.org Moist
  6. Hi HBS, Thank you for your concern. FedEx has been having delays recently in their deliveries however rest assured that packages do get delivered. If you opted for standard shipping, it usually takes3-10 business days for the package to be delivered. Weekends and holidays are not included. If you have any further questions and inquiries, feel free to contact us at any time.
  7. Hi PunyShad, I'm sorry to hear that you got a defective bottle. Rest assured that my reply for the replacement of the damaged bottle was in good faith and was not meant to be sarcastic or rude. You may always contact us any time should any more issues come up and we will be there to assist you in any way possible. My apologies for the misunderstanding. If you need any further assistance, please let us know.
  8. Hello, I'm sorry to hear that you got a pump instead of a tube for the AHA+. Due to the global pandemic, supply chain all over the world has been greatly impacted. We do apologize for the inconvenience. Rest assured that we are working hard to ensure that our bottles are consistent. Thank you for your understanding in these challenging times.
  9. Hi JohnJohnJohn, You may inform your friends to visit https://acne.org if they are interested on our products. Thanks!
  10. Hi Tori, You should use a smaller amount of the Acne.org Treatment during the second week if you are experiencing a burning sensation on your skin and then very SLOWLY increase the dose until your skin is accustomed to the product.
  11. Hi Amina, Although the Acne.org Treatment does not expire, we do recommend that you use the product within 6 months upon opening it. As long as you keep the bottle in a dry, cool place, it should still be effective after a long while.
  12. Hi lampuiho, I'm sorry to hear that you got a damaged shipment. Kindly send us a message at [email protected] and we'll look into the issue for you. We apologize for the inconvenience.
  13. Hi Cfox, I'm sorry to hear that. We have checked our records and it appears that replacement has already been sent for your returned package. Thank you.
  14. Hi, I'm sorry to hear that you got your package delayed. Kindly send us a message at [email protected] so we may look into the issue further. In the meantime, we do have faster shipping options available on our online store to ensure that you will get your package much sooner. We do apologize for the inconvenience.
  15. Hi T1901, Thank you for contacting us. The Acne.org Regimen products are clinically proven and they will work to clear your acne. Make sure of two things: 1. You are using only Acne.org Regimen products on your face and nothing else. 2. You are using the Acne.org Regimen products exactly as directed. If you do both 1 and 2 you will have completely clear, radiant healthy looking skin. Guaranteed. Many people are making common mistakes. T
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