Acne.org Support

Hi AwareUncle, I'm sorry to hear about your skin. Try mixing one part AHA and one part Acne.org moisturizer and apply the mixture to your skin every night. You may also use the Acne.org AHA+ every 2-3 days, once a day. Thank you.

Hi FamilialSide, I'm sorry to her about your skin. It sounds like you are experiencing dryness. Try using the Acne.org Moisturizer as often as needed to keep your skin from getting dry. Our skin are more prone to dryness during cold weather. You may also add 5-6 drops of the Acne.org Jojoba Oil to the Moisturizer for additional moisture.

Hello, I'm sorry to hear that.You may email us directly at support@ acne.org for further assistance. We do apologize for the inconvenience. Our technical team will look into the issue with regards to the contact form as soon as possible.

Hi Sorriso, I'm sorry to hear that you are having with payment on our site. You may contact our customer support team at support@acne.org for further assistance. We do apologize for any inconvenience that this has caused.

Hello, I'm sorry to hear about your son's skin. Try having him used just a pea sized amount of the Acne.org AHA+ every 2-3 days, once a day without mixing it with the Moisturizer on the first week. By the second week, he may gradually increase the dose to the amount his skin can tolerate until he is well adjusted to the product. He should start slowly with the AHA+ to avoid irritation. If you need nay further assistance, please let us know.

Hello, The Acne.org Regimen takes as little as 2 weeks to 4 months to get completely clear. If your son's skin is still having breakouts, try looking into the products he's using like for shaving or even the shampoo or any hats if any that he uses. Irritation could cause breakouts on the skin.

Hi Luux, I'm sorry about your skin. Try using less of the Acne.org and add 5-6 drops of the Acne,org Jojoba Oil to the Moisturizer. You may apply this mixture on your skin as often as needed to prevent it from getting dry.

Our original Moisturizer was white, but we switched to a new formula for our Moisturizer in September of 2010 to make it even better than before. Here's a small FAQ that Dan wrote up for people that are trying the new formula for the first time: Why is it yellow? • The yellow color comes from the addition of licochalcone, a highly distilled and potent licorice root extract well known for its powerful soothing effects on the skin, which we also use in our AHA+. This new coloration is completely normal. • Be sure to let the moisturizer dry before you put on white or very light colored clothing. Once it is dry it will not stain. Do I apply it the same way as the old moisturizer? • No. It takes about twice the amount of moisturizer as before. Please make sure you are using at least 3 pumps. Here’s why: While the old moisturizer was the best one available at the time, it was not perfect. Most notably, we used a high percentage of glycerin in the old moisturizer. Glycerin is extremely moisturizing and this is why such a small amount was needed. However, at high percentages glycerin can cause some stinging and tackiness in some users. To rectify this, we switched to methyl gluceth-20, a derivative of glycerin, in our new moisturizer formula. Methyl gluceth-20 provides the same moisturizing benefits of glycerin without any sting or tacky feeling. This switch means the moisturizer now needs to be used in similar amounts to most moisturizers. • Take the time to very gently massage the moisturizer into your skin. It may take a bit longer than it took with the old moisturizer. Stay patient and be gentle. We are confident that this new formula is the best moisturizer on the market for people with acne-prone skin. Used precisely as directed within the Regimen, and it should help your son achieve clear skin.

Hello, Your son may add or change one variable at a time to The Regimen once he is clear of any active acne and see if he will remain clear. Thank you.

Hello, I'm sorry to hear about your son's skin. Stress and diet may cause breakouts however he should get clear with continued use of the Acne.org Regimen. If he no longer experiences any irritation with the Acne.org Treatment, he may incorporate the Acne.org AHA+ to The Regimen. For more information on the causes of Acne, please visit https://www.acne.org/causes-of-acne.html

Hi EvaLine, Neither Acne.org Treatment, nor any other Acne.org product darkens the skin. What you are most likely experiencing is dryness. Dryness can appear as a slight darkening of the skin. This dryness will subside after 3-4 weeks on The Acne.org Regimen. Don't worry about this at all. It is perfectly normal. Just be sure you're using only Acne.org products and using them exactly as outlined. In particular, make sure you're using the full 2 pumps of Acne.org Moisturizer twice a day. We recommend that you add in 5-6 drops of Acne.org Organic Jojoba Oil each time you apply your moisturizer, this will combat dry skin and give you clear, radiant, healthy looking skin. As for the breakouts, kindly answer this questionnaire to help you determine the cause. http://www.acne.org/regimen-help.html#questionaire

Hi EnrichedLice, I'm sorry to hear about your skin. Dryness and irritation is a common side effect of The Regimen but it does go away within a few weeks. Our best advice is that you stop using the Treatment temporarily until your skin goes back to normal. Once your skin is calm begin using all three products but start SLOWLY using only a very small pea sized amount of Acne.org Treatment only once per day for a full week. By week two you may start applying the pea sized amount twice a day. In week three you can begin increasing the dose SLOWLY and by the end of week four you should be using the full 4ML dose of Acne.org Treatment. If you are using only the Acne.org products and following the instructions exactly and you still have dry flaky skin. You can do two things. 1. Use more Acne.org Moisturizer (you can’t use too much). Feel free to apply it through the day as needed to keep your skin soft and hydrated. 2. Add 5-6 drops of Acne.org Organic Jojoba Oil into the palm of your hand and mix it with the Acne.org Moisturizer before applying it each morning. At night you can add even more (as many drops as you want). The Acne.org Moisturizer is designed to calm and heal the skin and return it to its natural balance. The Acne.org Jojoba oil is almost identical to the natural oils of the skin. By using both of these products in conjunction on a daily basis you should see calmer, more hydrated healthier looking skin very soon.

Hi SwiftBegonia, The AHA+ is a powerful exfoliant so having a reaction to this product is normal. If your skin could not tolerate the AHA+, you may start off by mixing 50% of the AHA+ and 50% Acne.org Moisturizer and apply the mixture every night after you have applied the Acne.org Treatment. You can try this for a while and then switch back to using AHA+ full strength every 3 nights or so and see how that goes. You may also start with a small amount of AHA+ and apply it every 2-3 nights and gradually ramp up the volume until your skin is well adjusted to the product.

Hi anna856, I'm sorry to hear about your skin. We would recommend that you use one pump of the Moisturizer and wait for it to be absorbed by your skin and then apply another pump to avoid any dryness or flakiness. For more information on oily skin and the Acne.org Moisturizer, kindly visit our FAQ page: http://www.acne.org/regimen-help.html#oily

Hi Aneilla, We ship worldwide, including the Caribbean, as long as it is legal to import our products into the country. Some countries have restrictions on over-the-counter products such as benzoyl peroxide or liquids. For more information on this, you will need to contact your local customs office. For more information on international orders, please visit our International Shipping page. http://store.acne.org/shipping-info/