Terrible Customer Service
Purchased the Plus just over 2 years ago. Right around the 2 year mark, the timer stopped working as did the outerbrush stop spinning. Didn't get around to contacting customer service for a couple of months though. However, when I did, they advised they would look into it and let me know if they would honour the warranty as "they are a company that backs there product". I was told that they would get back to me after they contacted management. 3 representatives later and still no answer. Request for a phone call from management, and still waiting on that as well (now about a month and a half)!! A lot of money for a product that stops working after 2 years and no company backing!!!