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xentrikk

The most horrific Dermablend Counter Experience

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So, I decided upon the advice of someone from Shoppers Drug Mart to check out Dermablend. I went to the counter at The Bay (department store) and asked someone to match my colour for me.

Firstly, she USED HER FINGERS! HER FINGERS!!!! I was so uncomfortable..

Then she took about 30 minutes trying to figure out which shade it was, and never got it right!

It felt cakey and thick and dirty and they started using make up removers and cleansers that just BURNED AND HURT my current outbreaks..

Never have I been so traumatized from make up before in my life!

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Guest Gentle~Rain

You should really call the store manager and complain, that sounds really unprofessional and unhygienic...sorry you had to go through that :comfort:

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OMG... you shouldn't have let her!, why didn't you say anything?

Ahhh, well I complained that she was using her fingers and I wanted sponges and she said that they don't use sponges or brushes because it wastes the product..

But I think I WILL be calling the store manager now! Good god I'm never letting anyone touch my face again :'(

You should really call the store manager and complain, that sounds really unprofessional and unhygienic...sorry you had to go through that :comfort:

*sob sob*

And you know what else......at the end of the day it didn't even look good! I just ran away because I was in a rush and I just couldn't bear to be in that seat any longer :'(

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Oh that sounds like a nightmare! how awful for you :evil:

I see how difficult it would be to complain when you're right there. imo I would be totally vulnerable and exposed and embarrassed just by having someone put makeup on my zits.

I mean there's a man who lost his hand, had it sewed back on and now thanks to an implanted chip in his brain he can play a song on a piano. They should be able to cover zits with imperceptible makeup by now. Without publicly humiliating acne sufferers.

If a company with phenomenal flaw concealing products did *one* thing differently: create a safe area that's enclosed, away from the public gawking at you while you get your bright red zits covered excruciatingly slowly by someone you don't know.... That would be genius :idea: It wouldn't have to even be the 'Acne Room' or anything that's obvious to everyone but more like a room for 'consultations' and they don't charge you, just give you some damn privacy.

Too many times for this reason I avoided the better products I knew were @ the dept store in favor of covert-to-purchase drugstore brands that used to come in two shades, orange and pink I think :hand:

Sorry to go on and on, I'm very opinionated about this topic as u can see lol..... that sucks it happened to you, and thanks for sharing your story with us, it may keep others from having the same problem with that company.

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Oh that sounds like a nightmare! how awful for you :evil:

I see how difficult it would be to complain when you're right there. imo I would be totally vulnerable and exposed and embarrassed just by having someone put makeup on my zits.

I mean there's a man who lost his hand, had it sewed back on and now thanks to an implanted chip in his brain he can play a song on a piano. They should be able to cover zits with imperceptible makeup by now. Without publicly humiliating acne sufferers.

If a company with phenomenal flaw concealing products did *one* thing differently: create a safe area that's enclosed, away from the public gawking at you while you get your bright red zits covered excruciatingly slowly by someone you don't know.... That would be genius :idea: It wouldn't have to even be the 'Acne Room' or anything that's obvious to everyone but more like a room for 'consultations' and they don't charge you, just give you some damn privacy.

Too many times for this reason I avoided the better products I knew were @ the dept store in favor of covert-to-purchase drugstore brands that used to come in two shades, orange and pink I think :hand:

Sorry to go on and on, I'm very opinionated about this topic as u can see lol..... that sucks it happened to you, and thanks for sharing your story with us, it may keep others from having the same problem with that company.

I hate it when people that seem like they've never had outbreaks in their lives, ask you questions about what you're doing with your skin. They make it seem like it's MY fault! Beliiiieve me 50-year-old-woman-with-an-accent, if I knew what made my skin that way, I would FIX IT!

I just hate the fact that I have to look a certain way for interviews and what not...but I'm such a strong advocate of the no make up now, but I can't follow this policy during times that count the most. Thus, awful cosmetics counter experience!

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Oh that sounds like a nightmare! how awful for you :evil:

I see how difficult it would be to complain when you're right there. imo I would be totally vulnerable and exposed and embarrassed just by having someone put makeup on my zits.

I mean there's a man who lost his hand, had it sewed back on and now thanks to an implanted chip in his brain he can play a song on a piano. They should be able to cover zits with imperceptible makeup by now. Without publicly humiliating acne sufferers.

If a company with phenomenal flaw concealing products did *one* thing differently: create a safe area that's enclosed, away from the public gawking at you while you get your bright red zits covered excruciatingly slowly by someone you don't know.... That would be genius :idea: It wouldn't have to even be the 'Acne Room' or anything that's obvious to everyone but more like a room for 'consultations' and they don't charge you, just give you some damn privacy.

Too many times for this reason I avoided the better products I knew were @ the dept store in favor of covert-to-purchase drugstore brands that used to come in two shades, orange and pink I think :hand:

Sorry to go on and on, I'm very opinionated about this topic as u can see lol..... that sucks it happened to you, and thanks for sharing your story with us, it may keep others from having the same problem with that company.

I hate it when people that seem like they've never had outbreaks in their lives, ask you questions about what you're doing with your skin. They make it seem like it's MY fault! Beliiiieve me 50-year-old-woman-with-an-accent, if I knew what made my skin that way, I would FIX IT!

I just hate the fact that I have to look a certain way for interviews and what not...but I'm such a strong advocate of the no make up now, but I can't follow this policy during times that count the most. Thus, awful cosmetics counter experience!

Tell me about it!! I hate that too.. there was this OLD facial lady I was going to (who was a total bitch btw) who kept making me feel so bad about myself. She told me the most horrible things ever.. and then I asked her if she had acne when she was younger and she told me she's NEVER had a single pimple in her life.. !! My mom was like "that's BS!"

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I hate it when people that seem like they've never had outbreaks in their lives, ask you questions about what you're doing with your skin. They make it seem like it's MY fault! Beliiiieve me 50-year-old-woman-with-an-accent, if I knew what made my skin that way, I would FIX IT!

That reminds me eerily of my crazy Russian coworker, who is convinced that Ivory soap would cure my moderate (yet cystic) acne. The bet ends Monday....I win!!!!...unless I happen to clear up over the weekend).

Sometimes older people don't understand unless they have acne themselves. Basically all of my coworkers (with the exception of two women who actually have mild acne) twll me I don't wash my face enough. They say I shouldn't og to the gym, because it makes me sweat and it gives me pimples. I shouldn't eat chocolate, carbs, or greasy food.....I should exfolieate.....I should put alcohol on my face......I should use one of our "skin clearing" foundations (beause 0.60%Salicylic acid is sure to knock out a case of cystic acne.... :wall:) the list goes on......

It's kinda funny that people who are supposed to know a least a little about makeup and skincare, have no clue about acne. The people I work with actually went to school for this stuff........

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LG, your coworkers annoy me severely. You're a saint. I probably would have been fired long ago. . . .

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LG, your coworkers annoy me severely. You're a saint. I probably would have been fired long ago. . . .

My new "cure" is potassium permanganate (KMnO4), a strong oxidizing agent. The crazy Russian just suggested it this morning, because I have a huge sucker right in between my eyebrows (I really hope it's not a cyst). KMnO4 can cause highly exotherimic explosive reactions.......I don't think I'm gonna take her up on that advise....besides....it's purple....I'd look like Barney...

I think I want to get ahold of some, because I want to play with it. I want to add it to some glycerin and watch my glass beaker melt.....and maybe I'll add some concentrated sulfuric acid to it and blow the lab up....jk...... :lol:

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:D Hi! I'm new here. I had to register so I could reply to your post. What happened to you sounds awful, and I'm really sorry you had to experience it. I've worked at the Clinique makeup counter before (right after high school), and one of the first things they taught us was to NEVER use our fingers to apply anything to anyone. So I can't imagine the Dermablend people wouldn't be taught the same. Plus, one of the main uses for that makeup is to conceal acne/scars/birthmarks etc. so they should know better than to pull something like that. One time I went to the Dermablend counter at JCPenney and I was picking up a tube of body cover for a tattoo and the lady wouldn't sell it to me without testing it on my skin. Then she used a makeup sponge, even on my leg, so the lady you got should have used one, too. I would definitely complain to the store about it because it was unsanitary and unprofessional. Then add on top of it that they used harsh makeup removers on you...OY. Yeah, some complaints definitely need to be filed about it.

To the people who get nervous about going into department store makeup counters: ICAM! It's freaky. Even when I had better skin, I never wanted strangers scrutinizing my face and telling me what products I do and don't need. I hated that experience. I still hate it. Do you guys have a store in your area like ULTA or Sephora? You can go in there and try everything out on yourself! I prefer ULTA because they have fewere associates in the stores, so less badgering while you're looking at something. Sometimes at ULTA they will swoop in on you like vultures if you look interested in a product. I go to ULTA for my makeup and skincare, and I can just walk around and sample to my heart's content. I'm not sure about Sephora, but ULTA carries the entire Dermablend line, most of the mineral makeups, and a lot of other makeups in the mid-high range. Plus just about every drugstore makeup item ever made, LOL. It's heavenly.

Liz

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Oh that sounds like a nightmare! how awful for you :evil:

I see how difficult it would be to complain when you're right there. imo I would be totally vulnerable and exposed and embarrassed just by having someone put makeup on my zits.

I mean there's a man who lost his hand, had it sewed back on and now thanks to an implanted chip in his brain he can play a song on a piano. They should be able to cover zits with imperceptible makeup by now. Without publicly humiliating acne sufferers.

If a company with phenomenal flaw concealing products did *one* thing differently: create a safe area that's enclosed, away from the public gawking at you while you get your bright red zits covered excruciatingly slowly by someone you don't know.... That would be genius :idea: It wouldn't have to even be the 'Acne Room' or anything that's obvious to everyone but more like a room for 'consultations' and they don't charge you, just give you some damn privacy.

Too many times for this reason I avoided the better products I knew were @ the dept store in favor of covert-to-purchase drugstore brands that used to come in two shades, orange and pink I think :hand:

Sorry to go on and on, I'm very opinionated about this topic as u can see lol..... that sucks it happened to you, and thanks for sharing your story with us, it may keep others from having the same problem with that company.

I hate it when people that seem like they've never had outbreaks in their lives, ask you questions about what you're doing with your skin. They make it seem like it's MY fault! Beliiiieve me 50-year-old-woman-with-an-accent, if I knew what made my skin that way, I would FIX IT!

I just hate the fact that I have to look a certain way for interviews and what not...but I'm such a strong advocate of the no make up now, but I can't follow this policy during times that count the most. Thus, awful cosmetics counter experience!

Tell me about it!! I hate that too.. there was this OLD facial lady I was going to (who was a total bitch btw) who kept making me feel so bad about myself. She told me the most horrible things ever.. and then I asked her if she had acne when she was younger and she told me she's NEVER had a single pimple in her life.. !! My mom was like "that's BS!"

It's so strange! because sometimes there's people out there that literally DON'T GET PIMPLES!!!!! Well, at least not ones that have heads ): How lucky are they?

I hate it when people that seem like they've never had outbreaks in their lives, ask you questions about what you're doing with your skin. They make it seem like it's MY fault! Beliiiieve me 50-year-old-woman-with-an-accent, if I knew what made my skin that way, I would FIX IT!

That reminds me eerily of my crazy Russian coworker, who is convinced that Ivory soap would cure my moderate (yet cystic) acne. The bet ends Monday....I win!!!!...unless I happen to clear up over the weekend).

Sometimes older people don't understand unless they have acne themselves. Basically all of my coworkers (with the exception of two women who actually have mild acne) twll me I don't wash my face enough. They say I shouldn't og to the gym, because it makes me sweat and it gives me pimples. I shouldn't eat chocolate, carbs, or greasy food.....I should exfolieate.....I should put alcohol on my face......I should use one of our "skin clearing" foundations (beause 0.60%Salicylic acid is sure to knock out a case of cystic acne.... :wall:) the list goes on......

It's kinda funny that people who are supposed to know a least a little about makeup and skincare, have no clue about acne. The people I work with actually went to school for this stuff........

That's so crazy! Ivory soap seems like it doesn't rinse of well, actually...none of the regular body bars seem like they do! I remember trying that stuff out when I was 14.....then I changed to SpectroJel and it felt incredible!

I've tried the alcohol - OW

Washing your face more - NOOOOO! Irritation and over obsession!

I'm really not a fan of those "skincare specialists"...they're not knowledgeable AT ALL, and they're so patronizing!

:D Hi! I'm new here. I had to register so I could reply to your post. What happened to you sounds awful, and I'm really sorry you had to experience it. I've worked at the Clinique makeup counter before (right after high school), and one of the first things they taught us was to NEVER use our fingers to apply anything to anyone. So I can't imagine the Dermablend people wouldn't be taught the same. Plus, one of the main uses for that makeup is to conceal acne/scars/birthmarks etc. so they should know better than to pull something like that. One time I went to the Dermablend counter at JCPenney and I was picking up a tube of body cover for a tattoo and the lady wouldn't sell it to me without testing it on my skin. Then she used a makeup sponge, even on my leg, so the lady you got should have used one, too. I would definitely complain to the store about it because it was unsanitary and unprofessional. Then add on top of it that they used harsh makeup removers on you...OY. Yeah, some complaints definitely need to be filed about it.

To the people who get nervous about going into department store makeup counters: ICAM! It's freaky. Even when I had better skin, I never wanted strangers scrutinizing my face and telling me what products I do and don't need. I hated that experience. I still hate it. Do you guys have a store in your area like ULTA or Sephora? You can go in there and try everything out on yourself! I prefer ULTA because they have fewere associates in the stores, so less badgering while you're looking at something. Sometimes at ULTA they will swoop in on you like vultures if you look interested in a product. I go to ULTA for my makeup and skincare, and I can just walk around and sample to my heart's content. I'm not sure about Sephora, but ULTA carries the entire Dermablend line, most of the mineral makeups, and a lot of other makeups in the mid-high range. Plus just about every drugstore makeup item ever made, LOL. It's heavenly.

Liz

Hey Liz, thanks so much for signing up JUST TO REPLY TO THIS! Incredible!

I figured it was a policy not to use your fingers...she didn't even wash them! Lucky my face doesn't seem to react to not washing your hands...but still that's disgusting! It's Good Friday so I have to wait until tomorrow to file a complaint...

I am NEVER EVER EVER going to that Bay EVER again. I hate the lights that highlight every flaw, the mirrors that give you the cruel truth, and moronic vendors...they literally didn't know what they were doing and so when the second lady came out with a new bottle of fluid I snapped and ran off.

I've gone to Sephora, and found that the lighting in there really makes everyone's flaws stand out, even the staff there....definitely not a great experience. The colours are fantastic...but looking at myself in the mirror with awful skin? Not so much! The last time I went into Sephora and MAC I swore never to go back until my skin was better and not broken out ): Talk about a blow to your self confidence!

Thanks so much for the replies everyone (: Anyone else have bad cosmetic attendant experiences?

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LOL, I meant in my post above that they swoop in like vultures at Sephora, not ULTA. My bad!

xentrikk, they even had a second attendant come out? Oh my gosh, yes, please do file a complaint about the management of that entire counter. There is no reason at all for a customer to be so mistreated. And when you call the store, be sure you tell them you had planned to make several purchases from that counter but were discouraged from doing so by the poor service. Tell them you've already bought the products elsewhere. These people need to know they're driving away sales by being unprofessional. Good luck with everything. :angel:

What my sister will do sometimes when she wants to try department store stuff is she will go to the counter and tell them she works outside all day (she doesn't, but they don't know that LOL) and needs to apply/test the cosmetics outside. So the people at the counter will usually give her a small sample to take with her or put some on a sponge and let her step outside and try it with a compact mirror. Then she's away from the counter and can apply the makeup herself without anyone being in her face about it. After that she might come back into the store and go to the restroom before going back to the counter, just to check everything out really well.

Anyway, these people shouldn't be testing colors all over your face and whatnot. They should test for a shade match along your jawline and that's it. If they start putting their hands all over your face, tell them you have extemely sensitive skin and need to apply the product yourself. If they have a problem with that, tell them you'll buy elsewhere and hit the road.

Liz

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My new "cure" is potassium permanganate (KMnO4), a strong oxidizing agent. The crazy Russian just suggested it this morning, because I have a huge sucker right in between my eyebrows (I really hope it's not a cyst). KMnO4 can cause highly exotherimic explosive reactions.......I don't think I'm gonna take her up on that advise....besides....it's purple....I'd look like Barney...

I think I want to get ahold of some, because I want to play with it. I want to add it to some glycerin and watch my glass beaker melt.....and maybe I'll add some concentrated sulfuric acid to it and blow the lab up....jk...... :lol:

:lol::lol::lol::lol::lol:

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LOL, I meant in my post above that they swoop in like vultures at Sephora, not ULTA. My bad!

xentrikk, they even had a second attendant come out? Oh my gosh, yes, please do file a complaint about the management of that entire counter. There is no reason at all for a customer to be so mistreated. And when you call the store, be sure you tell them you had planned to make several purchases from that counter but were discouraged from doing so by the poor service. Tell them you've already bought the products elsewhere. These people need to know they're driving away sales by being unprofessional. Good luck with everything. :angel:

What my sister will do sometimes when she wants to try department store stuff is she will go to the counter and tell them she works outside all day (she doesn't, but they don't know that LOL) and needs to apply/test the cosmetics outside. So the people at the counter will usually give her a small sample to take with her or put some on a sponge and let her step outside and try it with a compact mirror. Then she's away from the counter and can apply the makeup herself without anyone being in her face about it. After that she might come back into the store and go to the restroom before going back to the counter, just to check everything out really well.

Anyway, these people shouldn't be testing colors all over your face and whatnot. They should test for a shade match along your jawline and that's it. If they start putting their hands all over your face, tell them you have extemely sensitive skin and need to apply the product yourself. If they have a problem with that, tell them you'll buy elsewhere and hit the road.

Liz

HA! I just found this site today and it's SssSSsOoOoOo awesome to find people who go through the same everyday bullshit that comes with acne that I have to put up with! Strangly enough, pretty much all of my friends have clear skin (which I am totally jealous of :evil: ) so I don't really have anyone to complain to. Anyways, I love your sister's method of getting a sample and going outside with it. I have tried numerous times to get the ladies at the cosmetic counter to give me a sample to take home with me to try the foundation out for myself, but they never do! So next time I go foundation shopping I'm gonna use your sister's method!!! Thankx for sharing!!! :D

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yeah I was lovin that tip about saying you need to apply the cosmetics outside.getting a sample is something I'd rather have any day compared to someone wiping something on then taking it off with their counter removers, which break me out. thanks for sharing that :dance:

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I am NEVER EVER EVER going to that Bay EVER again. I hate the lights that highlight every flaw, the mirrors that give you the cruel truth, and moronic vendors...they literally didn't know what they were doing and so when the second lady came out with a new bottle of fluid I snapped and ran off.

I've gone to Sephora, and found that the lighting in there really makes everyone's flaws stand out, even the staff there....definitely not a great experience. The colours are fantastic...but looking at myself in the mirror with awful skin? Not so much! The last time I went into Sephora and MAC I swore never to go back until my skin was better and not broken out ): Talk about a blow to your self confidence!

This is a really great topic, I'm enjoying reading all the replies on here..

honestly I'm just shocked and incredulous at the ... lack of business savvy! I mean WTF?!?! it doesn't make sense to include 'lights that highlight every flaw' or 'mirrors that give you the cruel truth'.. that's insanity. it makes the customer want to run screaming to the nearest light forgiving bathroom. I can understand the moronic vendors...because honestly I doubt that people with really bad skin would want a job like that. I know I sure as heck wouldn't. so you get unemployed bitches that are chapped because they're working for minimum wage plus commissoin & they have acne free skin therefore no real compassion for those of us who actually have the problems they're such experts @ helping us conceal.

I know their training involves making the person feel bad that they have problems and try to sell them as many products as possible, so if they can convince you that you need concealer, foundation and powder and the hilighting kit that will help conceal even more of your hideous flaws, then ching ching but there's a *major* conflict of interest imo with the commission factor. frankly, department store saleswomen scare me, and they generally avoid me anyway because I look poor so it all works out. lol

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These messages really got me going! I am 47, still suffer with acne off and on. BTW... most of you will not have acne this long - I am a rare case. I only get a few cystic breakouts at a time, but I've been dealing with this for 30+ years. and have scars because of it. I have heard it all - if only I would give up junk food. I RARELY eat junk food, soda, or greasy food. When I was a teen, they told us that all those foods caused acne, so I NEVER ate them. Maybe I would have been worse if I had. We have to educate people and let them know that this is a disease. Someone with arthritis, Parkinson's, MS, or whatever can't just eliminate it. It is unfortnuate that people do not understand. Everyone responds differently to the treatments. What works great for one person does not work for another, so good luck in finding what works best for you.

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Guest Tenshi

Still...i remember when i went to get some new makeup..and at the most posh store in our city. The saleslady was very confident and sassy..she practically ushered me into the chair and told me not to worry about a thing. Even when i told her my fear of wearing no makeup in public and there were ppl walking past having a look...i thought i was going to die or have a panic attack or something. But she was very assuring and used a sponge. I also get the best colour and match for my face. She gave me a free gift pack too and some samples so they aren't all evil. Usually if i had a felt a bad vibe i wouldn't have sat down on that chair to begin with. Yes, some women are just average run of the mill sales people...they shouldn't be there if they don't know what they're doing.

i feel self conscious too when i walk in there...even tho i am probably just being paranoid but those bright lighted stores with beatiful perfumes and makeup can be quite intimidating..

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