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1.5month and order still hasn’t been received. Terrible customer service

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I’m encountering the same problem which I see a lot of other people on here have had to go through. Placed an order almost two months ago and it’s still stuck in the US. Emailed customer service and someone responded for a bit but now they’ve suddenly gone quiet. I’ve emailed countless times and no response. honestly this has been the most tiring and unprofessional situation I’ve ever had to face. Has this website lost its integrity and started scamming people? 

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