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Hi, I ordered the Acne.org regimen 4 days ago and my shipping status says "shipped". When I went to the button that says "track my shipment" its says tracking information is not available for this item. I would like to know if my package has actually been sent off or does ground shipping not have tracking available, thank you.
Hi Valene and DawIsn05,
I'm sorry to hear that you have not received your tracking information. Kindly send us a message at support@acne.org and we'll look up tracking for you. We do apologize for any inconvenience that this has caused.
If there's anything else that we can help you with, please let us know.
For further assistance on shipping, kindly contact our customer support team at support@acne.org.
Thank you.