I'm a male and I have never logged in to the iPledge website because I hadn't needed to until now. I have to switch doctors through iPledge in order to pick up my new prescription from my new doctor, as I recently moved back home. Unfortunately, when I used my ID number and password all the website says is

"Your current program status does not allow you to log in. You may not log in at this time. Please contact the call center."

I tried contacting and it's an automated voice system and it doesn't have an option even remotely similar to the problem I'm experiencing... Also I tried to log into my account over the phone and it gave me the same message.

Has anyone else experienced this? Any recommendations about what I should do?

Thank you!