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I think it depends on the type of makeup you use. I find that the Acne.org cleanser takes my makeup off just fine in the suggested 10 second time limit, but if you wear foundation such as "double wear" or similar, you may have to use something a little stronger (which defeats the whole premise of being extremely gentle with your skin). Another suggestion is to gentrly rub jojoba oil over your face to loosen the makeup and then finish with the cleanser.