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heatherann1976

Neutrogena Grapefruit Facial Cleanser Allergic Reaction

I just purchased the Oil Free Acne Wash Pink Grapefruit Foaming Scrub and began using it Friday night. I used it Saturday morning and soon started to notice my face getting puffy throughout the day. I noticed something was really wrong Saturday night and stopped using it immediately. By Sunday morning I woke up and my eyelids were almost swollen shut. My nose and under my eyes were very swollen and my face is red like I have a sunburn. I have never had any (ANY) allergic reactions to beauty products. I understand that this reaction will not happen to most people because every body it different. However, I do truly believe that something is seriously wrong with this product because I am just not an "allergic person" to anything. I do not have sensitive skin. I do not have any food allergies, etc. I really believe that Neutrogena needs to re-evaluate this product and I will be calling them first thing in the morning to gripe at them.

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Allergies can and do suddenly develop; you don't have to be allergy-prone in the slightest degree. If there were something 'seriously wrong' with that product, they'd have taken it off the market already if there were multiple incidents like yours.

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I agree with Wynne unfortunately you can develop allergies out of nowhere and don't necessarily have to be an allergy-prone person to have a reaction. The products are all thoroughly tested for any serious complications before being generally released but of course there can be things that slip through the net and are not picked up until the product starts to be used in larger numbers by the general population. I'm sure Neutrogena would be glad to be informed of your issues with it as obviously if lots of people report the same thing then they need to look again at the formula.

I don't have the scrub but I do have the Neutrogena pink grapefruit facial wash. I have not had any reaction to it and think it is nice to use and smells great.

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Allergies can and do suddenly develop; you don't have to be allergy-prone in the slightest degree. If there were something 'seriously wrong' with that product, they'd have taken it off the market already if there were multiple incidents like yours.

Wow! YOU put an incredible amount of trust in "they". Who is they??? A big cosmetic company that is about making MONEY. Curious to know if you feel the same way about Cialis, Cybalta, Plavyx. These were all recalled but only after quite some time and quite a lot of MONEY was made on them. Now there are thousands of lawsuits involving these drugs that were at one time sold to the public as safe. Would you have said the same thing about them before they were recalled? For your information, I just got back from the drug store, looking for something to sooth my CHEMICAL BURNED SKIN, and the lady that helped me told me she had the same exact reaction and stopped using the product herself! Coincidence? I think not. Maybe you shouldn't put so much trust in what you think is a safe system.

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I agree with Wynne unfortunately you can develop allergies out of nowhere and don't necessarily have to be an allergy-prone person to have a reaction. The products are all thoroughly tested for any serious complications before being generally released but of course there can be things that slip through the net and are not picked up until the product starts to be used in larger numbers by the general population. I'm sure Neutrogena would be glad to be informed of your issues with it as obviously if lots of people report the same thing then they need to look again at the formula.

I don't have the scrub but I do have the Neutrogena pink grapefruit facial wash. I have not had any reaction to it and think it is nice to use and smells great.

Well, use what you like. Just curious why you are on here contesting and arguing with me. If you like your wash so much, why are you consumed with looking up complaints about it? Do you work for Neutrogena? Just wondering. If not, I will tell you this. This experience has made me realize that so much of the stuff we are putting on our skin, whether it causes a reaction or not, is so unnatural and unhealthy. I am resolved now to go completely natural. I have been cleansing with olive oil since this has happened and I can tell it seems to be helping tremendously. If you continue to put chemicals on your skin, you WILL look old before your time. Especially this one. It is an ACID. I was unaware of it when I used it. I just saw Grapefruit and thought it would be night to use. I don't even have acne. Again, use what you like. But 10 - 15 years of it will tell the truth.

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Well, use what you like. Just curious why you are on here contesting and arguing with me. If you like your wash so much, why are you consumed with looking up complaints about it? Do you work for Neutrogena? Just wondering. If not, I will tell you this. This experience has made me realize that so much of the stuff we are putting on our skin, whether it causes a reaction or not, is so unnatural and unhealthy. I am resolved now to go completely natural. I have been cleansing with olive oil since this has happened and I can tell it seems to be helping tremendously. If you continue to put chemicals on your skin, you WILL look old before your time. Especially this one. It is an ACID. I was unaware of it when I used it. I just saw Grapefruit and thought it would be night to use. I don't even have acne. Again, use what you like. But 10 - 15 years of it will tell the truth.

Keep in mind that all products are made up of chemicals, including natural ones. Water, for example, is a chemical. So even if you're going "completely natural", you're still using chemicals. ; )

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Lol. You really don't know Wynne very well.

There does seem to be an unusually high number of negative reactions to this product, and my guess is that it's the citrus compounds that are causing it. Citrus oils and extracts can often be irritating, and a lot of people are hypersensitive to them.

My guess is that they (Neutrogena) WILL pull this product soon. It's relatively new, and it's clearly not doing very well.

That said, Neutrogena is a fairly trustworthy company compared to most. Leaving benevolence aside, they have a vested profit interest in the reputation of their brand, which is a major contributor to their success. If a product is causing negative reactions in more than a trivial number of customers, its absolutely in their best interests to pull it and move on.

The original version of the oil free acne wash has been the number one selling acne cleanser for nearly a decade - and is very well liked. Imho, while it is aspirationally formulated with great botanical extracts and thoughtful anti-inflammatories, its not a good choice because: the SA cannot be effective in a cleanser that washes down the drain, the SA is virtually inert at the high pH of foaming cleansers, and it uses an unnecessarily harsh detergent (though much less harsh than sodium lauryl sulfate).

People seem to think that cosmetic formulators have a godlike knowledge of how every ingredient behaves and interacts - they don't. They use science to make educated guesses and (sometimes) testing to confirm. That's all they can do. They certainly don't put ingredients in formulations with the intention of causing chemical burns. Why would they? Especially if the ingredient doesn't do anything helpful?

The development of this product was clearly driven by the marketing narrative of "pink grapefruit," and is full of ridiculous colorants, fragrance, and unnecessary citrus compounds. If/when the company decides that these extraneous ingredients are not worth the negative reactions people are experiencing, they'll move on to another narrative.

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I agree with Wynne unfortunately you can develop allergies out of nowhere and don't necessarily have to be an allergy-prone person to have a reaction. The products are all thoroughly tested for any serious complications before being generally released but of course there can be things that slip through the net and are not picked up until the product starts to be used in larger numbers by the general population. I'm sure Neutrogena would be glad to be informed of your issues with it as obviously if lots of people report the same thing then they need to look again at the formula.

I don't have the scrub but I do have the Neutrogena pink grapefruit facial wash. I have not had any reaction to it and think it is nice to use and smells great.

Well, use what you like. Just curious why you are on here contesting and arguing with me. If you like your wash so much, why are you consumed with looking up complaints about it? Do you work for Neutrogena? Just wondering. If not, I will tell you this. This experience has made me realize that so much of the stuff we are putting on our skin, whether it causes a reaction or not, is so unnatural and unhealthy. I am resolved now to go completely natural. I have been cleansing with olive oil since this has happened and I can tell it seems to be helping tremendously. If you continue to put chemicals on your skin, you WILL look old before your time. Especially this one. It is an ACID. I was unaware of it when I used it. I just saw Grapefruit and thought it would be night to use. I don't even have acne. Again, use what you like. But 10 - 15 years of it will tell the truth.

Your skin is acidic. ;) I shall ignore your invective and diatribe above as well. :P

Do read a bit about the acid mantle of the skin. For me, probably at least twice as old as you, an acid keeps my skin youthful and glowing.

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I understand you are angry that you have had a reaction to your facial wash-I'm sure I would be too but there is not need to be so antagonistic to people who are only trying to offer their opinion and help to you.

To answer your question no I don't work for neutrogena (lol) and was on this forum for other reasons and saw your post and thought the fact that I also used a version of the same product meant I might be able to offer my opinion too! I also have a medical background so which means I have a good knowledge about things to do with your skin, acne and also drug testing and research, so thought my views might be helpful to you.

Going natural can sometimes be great and I agree some products can strip away your skin's natural barrier and do more harm than good. However lots of natural products can do harm too- e.g. lots of people use lemon juice on their skin- this is natural but high in vitamin C (which is also called ascorbic acid)- this is an acid- some people swear but it others find it too harsh. Everyone is different. Grapefruit is the same-all citrus fruits are acidic. Don't be so quick to dismiss "chemicals"- lots of highly educated people spend their lives researching these kind of things to find a better way of doing things, not just to make money as you seem to think!

Sorry you had a bad reaction but I stand by what I said in my last post.

Ps Wynne- you are a great moderator! Also yes your skin is acidic- that is part of its NATURAL defence!

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Old thread, but I have had an allergic reaction to this same product. It managed to dry out my face to an extent that my skin was peeling off, something that has never happened before. It caused my skin to turn red and tiny skin coloured bumps to form on my face. I'm not sure what exactly caused this reaction, but having searched the internet, many people have had the same reaction with this product.

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