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Alright, I can't seem to get the pump working

The pump thing. It seems to be locked down in a position and so I can't pump it up and down. The other times I just twisted it and that usually did the trick, but for some reason this time around nothing is working to actually "open up" the pump.

Did you change the way it works or what? :think:

You know, the lid.

This thing:


Well for some reason IMG tags don't work but

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I just received my first shipment, and the cleanser pump is stuck. Moisturizer opened no problem. I watched the video, still no luck. It'll spin around and whatnot, but it's stuck vertically. Any ideas?

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