Jump to content
Search In
Find results that contain...
Find results in...

Okay, so I ordered a few products from the acne.org store (moisturizer, jojoba oil, the AHA+, and the benzoyl peroxide) and was super excited when I saw the package on my doorstep yesterday. I live on the East Coast, and currently it is freezing here with lots of snow and ice on the ground. As I excitedly cut open the box, I realized that every product I had ordered was FROZEN SOLID. the jojoba oil looked like a yellow mass! I let all the products thaw out and they have all returned to their natural viscosity. Are any of my products ruined due to freezing and thawing? I am especially worried about the benzoyl peroxide as it says on the bottle to avoid storing at temperature extremes. HELP!! :boohoo:

Share this post

Link to post
Share on other sites

It's okay, give them a little shake, and they should be good to go. Transient freezing during shipping won't adversely affect them.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Personalized Advice Quiz - All of Acne.org in just a few minutes