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Verilux Happyskin Acne light having mechanical problems

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I recently purchased the Verilux Happyskin light at a good price. I used it a few days but the cover kept popping off with a loud noise and with my face 6 inches away it startled me. I'm afraid the cover will break so I have stopped using it until I can arrange for an exchange. Anyone else have mechanical problems with the physical light? I was very hopeful that it would work but have to admit I am skeptical.

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