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Retrieving lost password or disactivating an account

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A member has contacted you both several times, but still has not received a final response as to how to retrieve her password or how to disactivate her account. She has pictures posted and it makes her uncomfortable that she can't access her account.

Is there anyone else she should contact to help out?

Thank you. :angel:

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After typing incorrect password you are being asked if you forgot it and all you need to do is to type in yout username and password will be sent to your email that you registered account with.

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