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i ordered mandelic acid like three weeks ago

two weeks ago they said they sent it in the mail

does anyone have any idea what happened?

does it usually take this long?..


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Guest Tracy


I ordered my first Nucelle product (15% Mandelic Serum) directly from Nucelle and it seemed to take a while to get to me. Perhaps because they were shipping from Canada, can't be sure though. But this time I purchased the 10% serum from skincarerx.com and received it SUPER FAST. Maybe you should purchase from them in the future. Plus, the prices are about the same but the package sizes are double the size offered on the Nucelle site.

Hope this helps for future purchases.....don't know what to suggest for this purchase other than e-mailing them to ask about the status of your order.

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I first ordered from Nucelle - when it hadn't arrived within 10 days (as stated) I emailed them and they said they would put it in the post again - 3 days later, I received the serum and emailed them to say I got it.. they said they had already put the second lot in the post and to accept it with their compliments!

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