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Trix72

CSR Order

I recently ordered two seperate orders of csr gels. But the Invoice or confirmation number were both the same. Usually each of my orders have different numbers. Has this happened to anyone else?

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That doesn't sound right. Separate orders must have a unique order #. Try emailing [email protected] and give them your order # and ask them what the deal is.

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Well, I actually ordered 3 orders of 10 CSR gels. I recently recieved 2 packages. The one that I am missing is the one that has the same invoice number as the first one. I've been e-mailing everywhere like crazy, and their responce is that they delivered 2 packages in total, and for some reason they have no recollection of my third order. DHL keeps e-mailing me the tracking number and showing that, that package was delivered. But as my question was before, what happens when both the orders have the same invoice number? Because they seem to think I only ordered 2 packages even though I paid for 3. I live in Canada and each package cost me about $150. So its quite a dent in my wallet. If this has happened to anyone else, please respond.

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