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I had the exact same experience as this other post. EXACT SAME. I ordered the 30 day supply for my sister. It never arrived. Then I got a GIANT bottle and was confused, so I called to clarify. I have finally returned the package after much fussing with their billing department and crossed fingers I'll actually get my money back. Oddly enough now that I returned their 90 day supply, I finally got in my 30 day supply with the "free gift". Might be a good product, but this company is shady shady shady... I will NEVER order from them again even if this is the most amazing product in the world. It's companies like this one that make you have to read the fine print on EVERYTHING. They still haven't shown me where I agreed to go into an auto-purchase of this.
WE ORDERED X OUT 2/3/13 AND 18 DAYS LATER THEY HIT MY CREDIT CARD FOR $71 AGAIN FOR AN AUTO REORDER 90 DAY SUPPLY!! I REFUSED THE SHIPMENT THAT THEY SAID WAS ALREADY ORDERED, 10 DAYS LATER IT WAS DELIVERED AND WAS RETURNED. I CALLED THEM AND THEY SAID IT TAKES 6-8 WEEKS TO GET MY MONEY BACK!!! CUSTOMER SERVICE WAS RUDE.
I have never before reviewed a product but for me this one actually worked so here I am. I ordered the 30 day pack and for the first 2-3 weeks I used as instructed (twice daily leaving on for 2 min) During this time I noticed little to no results. Then another bottle showed up (90 day bottle) This I am still very upset about since I didn't order this but apparently when signing up for my first order I somehow got signed up for continuous orders. Anyways when this got here I decided to start using X-Out a little more liberally. I started using 4-5 times daily and leaving on for extended periods of time instead of simply 2 min. By doing this I noticed great results with in a week. This is the first time since before middle school that my face is clear of pimples. (I am 18 and in college) I have tried so many different products including prescription products and nothing has ever worked like this. My face is a little dry but not as bad as other products have made it. WOULD SUGGEST.
So I'm 14 and as any other teenager would, I have acne. I've had it since I was 11, and it was really bad. We tried everything and nothing worked so we ordered xout. The first 30 day trial was great, I saw results instantly. It is the best face wash I've ever used and I love it. A huge downside is they never send me my free bonus shine control. So, my mom had to call after very shipment I get to tell them to send it. It takes a week for the package to be delivered, and another week for my free bonus to be delivered. It's ridiculous, and if it wasn't for the quality of the product, I would cancel my subscription.
I ordered the 30 day package, i tried it for a week, made my skin red and sensitive. After one month the company sends another 90 day shipment that they charge you $100 for. Proactive x out is a major scam that does not help acne. Worst acne product ive ever used.
I would give 5 stats but it took almost 2 weeks to get delivered but other than that..... I have had this product for 1 week and see and feel a great difference... If you read the label it says if you have sensitive skin do not use... All face wash brings the pimples out before away that's how you know it's really working... 1 pump from x out is enough to wash your face at that time... use once a day maybe twice if your a girl who wears make up...To much face washing can cause irritation... Hope this helps give it another try...
I ordered this product online to see what all the fuss was about. I got the 30 day supply in the mail within 8 days and started using it twice a day. The bottle didn't even last me 30 days and by 20 days I had no improvement. After my 30 days were up they sent me a 90 day kit which I did not want. I called them to cancel my order and that I do not want anymore and they told me not to worry it will be cancelled. But after those 90 days I look at my bank statement to see $28 taken out from them. I called them and they told me that I will keep getting charged for another 2 orders because that is there "policy". They said I may send it back for a $19.99 refund but I will have to pay for the shipping myself and it will take 4-6 weeks to get my money back. I have to do this 3 times now because they cant just cancel their orders. The product didn't even help my face. It made me break out on my neck and gave me acne scars on my cheeks. WORST SERVICE AND PRODUCT EVER.