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I'm a 19 year old male and I've suffered with horrible acne since 2009. I've tried countless, countless, countless products to no avail. I didn't know what to do anymore because I thought there was nothing that could help me. On one desperate night, I purchased X out. However, when it arrived, I had read one too many negative reviews to use it so I stayed it in my closet for two months. After seeing no Improvement with my current regime, I turned to X out as a last resort. So far, I've used it for three days and I have seen such a vast improvement in my skin. I use it just as it is instructed, twice a day for two minutes and I just gently rub it all over my face. It's a lifesaver! And the best part is it is really helping my confidence!
Terrible customer service. I'm still wondering where the "fine print" is that automatically enrolls you in a 90 day recurring supply. Ten days after receiving our first shipment, we were billed another $60. When I called, I was told I could cancel, but would still owe $194 for the remaining subscription. They did say I could cancel, but would have to return all product and it would take 4-6 weeks. I called my credit card company and they promptly had the fees reversed, return labels mailed and subscription cancelled. Don't attempt to deal with their terrible customer service, just call your card company for help. The product may have worked and we might have ordered again, but not with such a shady company. ZERO stars for sneaky, rude customer service.
This company is very SHADY!!! I ordered a 30 day supply for my 24 yr old daughter so see if she liked it.
Today, I received a 90 day supply saying it was the second of 3 shipments of my order. A total of $110.00
would be deducted from my bank. WHAT? When did this happen. I am pretty sure there was NO CLEAR
mention of this auto ship agreement when I ordered the 30 day supply. Now I have to go through the hassle
of returning it, oh and there is no return address where it should be sent back to in the package. I had to call to
get that info. Will be charged the $11.97 for the original shipment plus the cost to return the package.
NICE !!! Too bad I had to give it even 1 star.
CROOKS! Terrible customer service + hidden fees, membership, recurring charges and sending me packages I did not ask to buy. From the reviews I have read, It seems I am not alone in these problems. The product itself is not 1/5, I would say probably 2/5 at the most since it did not deliver the desired results, ie. any sort of diminish in my acne...it did make my face a little softer. But this company - simply horrible. Do not put yourself through the headache of dealing with them. They have kept my bank literally over one HUNDRED dollars in insufficient funds and I am calling both the X-Out company and my bank multiple times daily. If you truly wish to try this product, I recommend finding some listing on eBay, and NOT ordering directly from their site. Do not recommend.
I am currently a 21 year old female who has had moderate acne since adolescence. I have seen a dermatologist for many years to no avail. It seems like managing my acne was the goal rather than healing it.
As far as oral medication, I am on the generic form of Yaz, which reduced a lot of the main acne I get from hormones. I began using the original formula of proactiv in the fall of 2012. I received multiple comments on how much my skin had healed and improved (again, manageable, but not fully healed). I still got pimples with whiteheads pretty regularly, but overall the bumps and redness were greatly reduced and most of the roughness/scarring had cleared up.
HERE'S THE PART ABOUT X-OUT: I switched from original 3-step proactiv to X-Out thinking it would simplify my routine (less steps, easier for travel). I figured since X-Out was made by the same company, contained even more active ingredients, and was created to simplify my life it would probably do the same job (The scrub was the most important acne fighting step of the proactiv original formula). I was optimistic about the use of X-Out and thought it was really working for the first few weeks I used it (It was probably still nice from proactiv). However, I had one super-pimple that never seemed to go away. I tend to pick at my face when I have a pimple with puss, and I popped and drained the same pimple every few days for over a month. Not only did it never heal, it was massive, red, and super inflamed (probably the largest pimple I have ever had in my whole life). In focusing on the super-pimple, I didn't even notice that the entire side of my face and chin had broken out in small red bumps (not puss filled) I also started getting blackheads for the first time in years. With the proactiv I sometimes felt confident enough in my skin that I could wear little or no makeup to go out. After using X-Out, I feel like I have the worst skin I have had in years and I am embarrassed to go out in public, even with makeup on. I cannot possibly recommend this product to anyone, and it has caused me a lot of embarrassment and lack of confidence. I am a student who prides myself on professionalism and maturity in my job and work on campus, and I am distracted by my skin and it has a great impact on me professionally. How can administrators and potential employers take me seriously and think of me as a professional, when I have the skin of a hormonal teenager?
I ordered X out for the first time to try it out. They didn't tell me that after a month they would send me and charge me for the 90 day supply and for vitamins. I saw the charge, called, and they said there was nothing they can do since it already shipped. I have to ship it back to get a refund, and that can take up to six weeks. They made me negative in my account and they didn't seem to care at all. They did not notify me in any way letting me know I signed up for a membership and that they would keep charging me for new products. The way they sneakily throw this in there is just bad business; they just want money. Find a different product and a different company who is more clear with their guidelines.
I ordered the 30 day supply. Apparently in fine print it tells you that when you do this you are authorizing 3 90-day refills. You also have a month to cancel, but I was charged 24 days later, and told it was already shipped and I would have to return it and not get shipping back. Needless to say very shady company. It made my acne worse, I developed these big, hard, red boils on my face. Regardless if the product works for you I would not recommend dealing with the company. You will be unknowingly charged. Wish I read the reviews on this website before doing it because they all seem to have the same problem I did.
I used a very small amount, my face is all dry and pealing. Also on top of it all, my acne has got worse, my face has been abnormally red. I really wouldn't use this product, drys out your skin like crazy and I normally have oily skin.
If I could give this zero stars I would. This product not only made my skin look and feel worse, but cost way more than it said. The total that the company charged added up to 200 dollars. So I paid a ton of money for something that made everything worse. They say 60 day money back, yeah right. Wouldnt let me return it, and kept sending them AFTER I cancelled it then continued to charge me.